Lenka Floriánová Email and Phone Number

• Managed the entire trade-in process, overseeing all aspects of the operation from start to finish and ensuring that customer satisfaction was maintained• Dealt with CEO complaints in a timely and professional manner • Communicated with business partners on a regular basis, building and maintaining strong relationships • Trained trade in newcomers, providing guidance and support to ensure a smooth onboarding process• Conducted accuracy checks

• Launched and grew the Sheltered Sewing Workhouse, providing sustainable employment opportunities• Mentored and empowered team members, resulting in increased job satisfaction and professional growth• Led recruitment, training, and performance management processes, optimizing team productivity and performance• Established partnerships with local businesses, leading to collaborations and contracts that furthered the workhouse's social impact• Implemented new technological procedures to enhance efficiency and productivity• Coordinated and managed day-to-day operations, including high-stress situations• Created new products from upcycled materials• Provided support for employees with disabilities to help them adapt to the working environment