Lennart Overkamp Email & Phone Number

Milan, It

Milan, Lombardy, Italy

I manage a team of 3-4 amazing designers. My responsibilities include people- and performance management, budget control (learning & development, expenses, salaries), hiring, and structurally improving product-, research-, and design operations. I coach and align designers to ensure UX quality and consistency of the information architecture, content, and the entire customer journey, and conduct product discovery in collaboration with commercial and technical colleagues to reduce the risk of releasing functionalities users won’t adopt. I advocate for a participatory, co-creative design approach with users and the implementation of responsible design aspects (wellbeing, fairness, sustainability) into operations, product discovery, performance cycle, and company metrics. On top of this, I'm acting product manager of a new platform for electronic bills of lading.Achievements so far:> Hired and set up the entire team of researchers and designers from scratch (6 FTE), and improved the hiring process (more inclusive, transparent, and structured). > Set up the processes for UX research, product discovery, concept and usability testing, and design delivery.> Implemented learning & development approach based on designers’ ikigai, focus, a cadence of accountability, and visual measurement of progress.> Co-created the official company purpose- and vision statements. Company results during my tenure as Lead:> User retention increased by 28 percent points to 40% (November'24). > Released 8 new major product functionalities and went live in 5 new global markets.> Released 3 digital products. > Received the Maritime Technology Award 2023.

Rotterdam Area, Netherlands

At Mirabeau, I combined Service Design and Interaction Design to provide strategic, tangible value to clients and clients' customers. Clients include: Philips -- KLM -- Air France -- Cargill -- Port of Rotterdam -- ENGIE -- Amgen -- DPG Media

Rotterdam En Omgeving, Nederland

Eindhoven

At this paid position I brought my expertise about Human Factors and usability to a multicultural team of talented psychologists, designers and computer scientists, working daily on projects and design cases within several industries. Performing user research and product evaluations, we strove to create design systems which are effective, easy to use, and provide fulfilling user experiences.Clients include: Philips -- Royal Kentalis -- Municipality of Haarlem

Winterswijk

After my steep learning curve as an intern, I was offered this position at Philips Lighting to design, create, implement, revise and improve work instructions, in accordance with psychological scientific literature and design principles for usability. The created work instructions are still used to support (learning) processes of assembly operators, as well as for standardization of job processes throughout multiple layers of the organization.

Winterswijk

Following an open application to Philips Lighting, during this internship I conceived a new design for work instructions based on psychological scientific literature and usability principles. Moreover, I helped improving the development and implementation of a standardized way of working for creating these work instructions. The new format for work instructions is used to support (learning) processes for assembly operators, and is fully implemented in the workflow at Philips Winterswijk. Multiple people were hired to continue creating, revising and improving work instructions. Rated 9 by the University’s committee, this internship won the European finals of Philips Lighting’s Business Improvement Competition (BIC) 2014.

Professional Doctorate In Engineering (Pdeng), User System Interaction, A

Master Of Science (Msc), Master Human Factors & Engineering Psychology, Cum Laude

Bachelor Of Science (Bsc), Bachelor Psychology, 8

Gymnasium: Nature & Technology