Lenora Rivera Email & Phone Number

Robotics Team Overnight EngineerHandle Pharmacy medication robot XR2, Legacy RobotRX, Med Carousel, and PACMED related issues. Troubleshoot Downed robot, remote into cameras and manually control robot. Troubleshoot and resolve Auto Packager issues.Updating configuration changes that are necessary to get the robots running as soon as possible. Provide CPM and ConnectRX information and support. Assist Field Service engineers with remote support for robots.Provide Remote Support for XT medication cabinets. Collaborate closely with cross-functional teams to resolve customer issues.

-JMC Project lead for New Store Implementation and migration support to AEO Branded stores (AEO/AERIE)-Work L2/L3 IT Support incidents (network/software/hardware) managed through JIRA service desk -Create and manage production support incidents with internal/external teams-Provide training and onboarding support to new project team members collaborating remotely with WebEx and Google Workspace-Upgrade Store Servers and POS systems from OraclePOS to JMC POS with onsite technicians and store team leads-Implement and deploy Zero-Touch staging of iOS devices in AirWatch-Manage hardware distribution vendors and coordinate asset management processes-Provide IT hardware testing and configuration support for - Apple/Verifone/IBM/Adyen/Zebra/Epson

Pittsburgh, Pennsylvania, United States

PC Technician supporting Community College of Allegheny County

New Castle, Pennsylvania, United States

-Working knowledge of many different devices including iPhone/iPad, Chromebooks/ChromeOS, Windows 10, and Android -Reset and configure devices for customers-Assist customers with their purchases and questions about Tablets, Phones, and Computers

Help unload trucks, stock electronic merchandise, and assist customers.

Ensure customers had a good shopping experience, as well as stocking products and unloading trucks.

Salesperson for Jewelry, footwear, home, electronics, garden center, service desk and cashier.