Le'Nore A. Caldwell Email & Phone Number

- Develop risk-based audit programs, standard audit reports, and internal and external auditing policies and procedures- Manage and execute a proactive continuous risk assessment process focusing on emerging risk throughout the corporation- Evaluate the effectiveness of internal control policies, and influence best practice change by utilizing root cause analysis of audit results across multiple units- Standardize audit processes by providing training to auditors, resulting in more efficient processes through a more uniform and systematic approach- Draft audit reports that provide a clear description of issues identified, related implications to the business, and recommendations to resolve the issues- Manage and execute regulatory and seller due diligence requests- Develop and lead speech analytics program to identify areas of opportunity for improvement in operational interactions and compliance- Develop and oversee the onboarding and ongoing oversight for third-party vendors- Capture and maintain vendor reporting to identify, measure, and evaluate risk for the organization

- Implementation and oversight of formal oversight program for 120+ vendors to ensure contractual, federal, and state regulatory compliance- Management of onboarding due diligence, remediation, and best practice recommendations to vendor based on policy and contractual requirements - Ongoing monitoring of operational, legal, compliance, and information technology incidents- Identify and analyze risk trends related to incidents reported- Cross functional team collaboration to ensure identified areas of risk are mitigated through various established processes- Oversight of vendor off-boarding procedures to ensure that contractual obligations are fulfilled. - Prepare and respond to client requested information related to RFI and audits

Greenville, South Carolina

- Direct oversight of 3 key departments company wide; Verification, Media, and Disputes- Developed weekly, monthly, and quarterly scorecards using KPI reporting to managing productivity and performance while providing consistent and effective feedback to team members- Management of 3 direct reports along with hiring manager for all 3 departments- Oversight of outsourced vendors that provide data entry services for the company- Responsible for development of process improvement initiatives applying Lean Six Sigma concepts to decrease waste and increase efficiencies- Responsible for ensuring Client expectations for serviced inventory, maintaining compliance, and data integrity requirements are met- Successfully managed monthly throughput of 10,000+ documents to and from law firms, clients, and courts- Responsible for formal documentation of all Internal Operational Procedures within the department- Successfully maintained a less than 10% rejection rate across all document processes

- Managed 600+ million dollars in Dormant Judgment portfolios across 8 of our 13 Clients- Managed a minimum of 10 reports for all Clients on a weekly basis that include remittance files, reconciliation files, and status updates- Analyzed weekly and month performance for over 50 individual portfolios- Managed active inventory for 70,000 accounts- Established/Managed Internal Operations Process for Satisfaction of Judgments

- Assisted with Legal Cost Audits for 45+ different law firms throughout the United States - Operated Web Database entry, Access, Excel, Outlook and Word on a daily basis- General customer service calls, filing, copying, scanning, and faxing

Master Of Business Administration (Mba)

Bachelor Of Arts (B.A.), Criminology, Graduated December 2012

Activities and Societies: University of South Carolina Dance Marathon - raise money for The Palmetto Health Children's Hospital.