Julie Jones Email & Phone Number

Albuquerque, New Mexico, United States

Albuquerque, New Mexico, United States

Facilitates, designs, and supports state-wide training for Protective Services, Juvenile Justice, and Foster Parents departments. - Creates e-learning experiences for CYFD training requirements for onboarding and new employee training.- Cultivates partnership with NMTIC on the curriculum for statewide initiatives on ICWA and IFPA- Creates and instructs classroom facilitation on building trust and cultural humility.- Advises on workgroups with vendors and CYFD contractors- Creates and designs promotional information for social worker intern programs

London, England, United Kingdom

Built a world-class learning platform, with training, culture, and engagement initiatives for a leading $500m global medical technology company leveraging augmented reality to provide clinicians the ability to virtually 'scrub in' and collaborate remotely worldwide.

Los Angeles, California, United States

Drove the largest and most lucrative Holiday Success program in company history for a $15B luxury retail brick-and-mortar and e-commerce company.

Greater Los Angeles Area

Originated our Operations learning platform, which increased 100% visibility into learning patterns and gaps to improve performance management by 25%.

Greater Los Angeles Area

Oversaw onboarding and off-boarding of classes, monitored performance and attendance, resulting in an improved instruction retention rate of 98%, and decreased the drop-out rate to 1% or less.Drove training operations of our Jamaican training facility; including hiring practices, train-the-trainer opportunities, content updates, and regular trainer meetings with measuring metrics for success, creating a 25% increase in CSAT on 90 days post-training, saving over 10% of operational costs.Reduced call volume into the contact center by 50% by launching a new customer communications program. The project included developing requirements, managing the development of new software, working with partner teams, and providing training for contact center agents.

Greater Los Angeles Area

Led a cross-functional team of HR, Diversity, and Recruiting staff to redefine recruiting practices, removing bias from job descriptions and interview techniques, and increasing diversity in hiring.Oversaw the hiring of 782 customer care members and implemented a progressive onboarding program, resulting in a new hire retention rate of 94%, 5% higher than the industry average.

California, United States

Drove Vendor Success as Primary Vendor Contact for Internet Technology Goods Superstore provided 5 million products and was the number two e-commerce site behind Amazon.com.