Leondro Buscemi Email & Phone Number

Orlando, Fl, Us

Remote

● Manage many aspects of both cloud & on-prem tenants.● Implement new security & productivity systems.● Troubleshoot and resolve user help desk tickets.● Use remote access methods/tools in order to troubleshoot issues.● Onboard new users by preparing & setting up their AD or Entra accounts.● Onboard new users' devices by using Microsoft Intune & Autopilot.● Offboard users & their devices by disabling them, without losing important data/communications.● Provide support including hardware & software installation, configuration, maintenance, and training.

Remote

● Configure and support cloud systems● Integrating cloud systems into current environments● Creating policies for cloud computing systems● Monitoring patches, permissions, and service deployments● Monitoring network performance and cloud resources● Managing firewalls and overseeing network security● Managing requests for cloud services modifications● Evaluating and implementing new technologies● Setting cloud system security strategies, policies, and procedures

Remote

● Provide world-class software support to current customers by handling all incoming customer support requests, by phone or helpdesk application, in a timely manner.● Troubleshoot customer issues via remote connection.Learn from customer interactions to identify patterns and develop solutions to improve customers' experience with products.● Follow up and document all cases.● Mentor new employees.● Provide exemplary customer service by going the extra mile for clients.

● Became a top < 1% streamer on the platform—based on average viewers, followers, live views, and time spent streaming—in under a year.● Learned to utilize a wide array of software in order to deliver a unique, professional stream experience.● Developed strong multi-tasking skills in a fast-paced environment.● Built meaningful relationships with members of the community and other streamers.● Learned crucial marketing skills that successfully encouraged viewers to financially support my stream.● Networked with other streamers and communities, on various social media outlets, to grow my own community.● Focused my burning aspiration for success into creating target goals and achieving them, an unremitting process.

South Florida

● Offered timely technical support and informed users on how to utilize computers correctly—remotely and in-person.● Maintained and repaired technological equipment and peripheral devices.● Managed computer and network security to maintain privacy and protection from attacks.● Troubleshot system issues and provided solutions to restore functionality.

The Diplomat Beach Resort

● Provided exceptional customer service, ensuring that all guests had a memorable and impressive experience.● Quickly promoted to Team Lead.● Performed managerial duties such as supervising/managing personnel, optimizing operations, and reporting the status of my department to senior management.● Communicated with my team to organize efficient operations.● Performed administrative tasks such as bookkeeping, accounting, and office organization.● Cleaned and maintained the recreation areas, ensuring that every detail was of 5-star quality.