• Skilled in creating and maintaining Salesforce records, reports, and dashboards.• Experienced in managing user profiles, roles, and permissions.• Familiar with Salesforce data management tools, such as data loader and data import wizard.• Proficient in configuring and managing Salesforce Omni-Channel, a powerful tool for routing and managing customer interactions across various channels including email, chat, social media, and phone.• Familiar with building HTML email… Show more • Skilled in creating and maintaining Salesforce records, reports, and dashboards.• Experienced in managing user profiles, roles, and permissions.• Familiar with Salesforce data management tools, such as data loader and data import wizard.• Proficient in configuring and managing Salesforce Omni-Channel, a powerful tool for routing and managing customer interactions across various channels including email, chat, social media, and phone.• Familiar with building HTML email templates. Show less

• Worked with Network Engineers and IT administrator to set up networking rules and hardware specification for software implementation.• Worked with Clever administrator to roster data.• Worked with software developers to solve issues in our products.• Supported Linux Ubuntu OS computers.

• Provided comprehensive support for the implementation, maintenance, and upgrade of the MS Office package (Outlook, SharePoint, OneDrive, etc.)• Provided Tier I end-user support for software, addressing inquiries and troubleshooting issues over the phone and through remote control software.• Troubleshooting problems across both Windows and Mac operating system and applications. • Resolving technical problems with Local Area Network (LAN), Wide area Network (WAN) and others… Show more • Provided comprehensive support for the implementation, maintenance, and upgrade of the MS Office package (Outlook, SharePoint, OneDrive, etc.)• Provided Tier I end-user support for software, addressing inquiries and troubleshooting issues over the phone and through remote control software.• Troubleshooting problems across both Windows and Mac operating system and applications. • Resolving technical problems with Local Area Network (LAN), Wide area Network (WAN) and others system. • Documenting, tracking, and monitoring the issue to ensure a resolution.• Collaborated with IT technicians to install and configure local firewalls, switches, and access points (Mekari, Cisco), enhancing network performance and security.• Played a key role in setting up and troubleshooting printers, ensuring proper functionality and seamless printing operations for employees.• Provided support for virtual machines and vpn issues (citrix) Show less