Leo Rivera Email & Phone Number

Bedford, Massachusetts, United States

Bedford, Ma

* Developed strategies to provide top level customer service to increase RSA customers' satisfaction ratings.* Collaborate with a cross functional team: professional services, customer education, and finance to drive improvements in key areas related to: margins, training, and total customer experience.* Established structure and accountability within different management levels, resulting in productivity and business performance improvements.

Hopkinton, Ma

Energetic leader whom participated in a prestigious and highly selective EMC Global Services Leadership Development Program. A two-year executive level rotational program designed to gain a well-rounded perspective and cross functional experience within Global Services. Professional Services, Divisional Program Manager (Jan. 2014 - June 2014)* Developed and implemented a Sales Forecast tool to measure win/loss ratio, top accounts activity, and pipeline visibility. * Responsible for promoting lead generation campaigns, cross-sell and upsell targeted programs with existing accounts.Account Global Services Lead, Account Program Manager (July 2013 - Dec. 2013)* Established a renewal business process that proactively engage and position the account team for success to close the renewal. * Conducted a skills gap analysis that led to the creation of a robust training program designed to enhance the consultant's technical knowledge and soft skills. Global Services Lead, Latin America Program Manager (Jan. 2013 - June 2013)* Identified key productivity levers and mapped out action items related to sales efficiencies, sales messaging, training, and quality of services. * Developed account segmentation and financial analysis to measure the impact of a partner led program in Latin America.Residency Services, Global Program Manager (June 2012 - Dec. 2012)* Managed a lead generation and pipeline creation program, resulting in $8.3M in product and services bookings in 2012. * Led the global expansion of the Residency Council Program, improving morale and collaboration within the team.

Denver, Co

* Managed service department's $4M budget, increasing growth by 4% and profit by 5%.* Hired, trained, coached, and led a team of 12 Service Sales Representatives to achieve specific individual and team Key Performance Indicators (KPIs) related to growth, profit, and safety.* Drove $2M in sales growth (12% growth).

Colorado Market

* Led safety committee to improve employee health and safety by 17% and reduced injury claims by 5%.* Provided monthly safety training to 100 plus partners in English and Spanish reducing injuries from 11 to 2 and acheiving 100% in safety training compliance.

Colorado Market

* Restructured 20 routes saving $200K annually by decreasing overtime hours, windshield time, fuel expenses, equipment maintenance, and turnover.* Implemented new product process improvements that increased annual sales by $400K.

Little Rock, Ar

* Trained and supervised 40 plus employees, monitored production flow, material costs, and held key management responsibility for achieving profitability results.* Designed employee performance management system that improved performance to 100% efficiency and reduced overtime by 20%.

Little Rock, Ar

* Audited compliance with contractual customer agreements.* Negotiated customer pricing and contract terms increasing sales $300K annually.

Mba, Entrepreneurship, Cum Laude

Activities and Societies: General Management Club and Babson College Community

B.S. In Management & Marketing, Magna Cum Laude

Activities and Societies: Resident Assistant (2003-2005), Students in Free Enterprise (SIFE) (2001-2005), PBL (2003-2005), and Student.