Leo Thull Email & Phone Number

When I started, I inherited a team that was in trouble and burned by a prior manager but brought structure, stability, and cohesiveness to the department, turning what was the least effective department in the company to the strongest.· Built all the processes and structure for the department· Created 4 Tier CSR promotion track· Established and grew KPI.

New Responsibilities and Accomplishments· Responsible for the success of the branch.· Developed and supported a new MT in their role.· Conduct and review performance reviews of service agents with clear, measurable data.

A challenging role and experience where I was pushed to grow and perform while learning how a business is run. I honed my strengths in customer service and communication and developed new strengths in organization, resiliency, flexibility, and sales.Responsibilities· Assist customers in-store and over the phone· Make new reservations and extend out current.

Enriching the lives of 8 clients with developmental disabilities in a group home that was known for violent behavior and helped lower behavior occurrences during my time there. I also supported, trained, and sometimes managed other staff.Responsibilities· Passing out medication· Maintaining proper health and safety standards· Preparing and serving meals.

Hoffman Estates, Illinois, United States

Promoted to the Customer Service department because of my keen ability in appeasing upset customers and my even keener ability to adapt quickly to new environments. CommunicationCustomer Service ExpertiseBecame a de facto leader of the team Adapted to a fast-paced environment Return, licensing, ordering, inventory management.

Bachelor Of Arts - Ba, English Language And Literature, General

Education record

Bachelor Of Arts

Associate In Arts, Education