• Temporary role, providing support as a subject matter expert for all consumer finance assessment enquiries. • Part of a highly successful, close-knit team, responsible for assessing unsecured lending applications, mitigating risk for the bank whilst providing advice and exceptional customer service. • In speaking to customers and wider-bank colleagues, accurately gathered information in a timely manner to support assessments. Managed my own portfolio of work autonomously.• In addition to assessing complex credit applications, it was essential to remain up-to-date with legislation, credit policy, contractual obligations and the CCCFA as a responsible lender.

• Specialist technical role handling the day-to-day operations of signalised intersections in the North Island from Wellington CBD-New Plymouth including State Highways• Responsible for monitoring CCTV, critically analysing data within SCATS software, easing congestion, optimising travel times, ensuring road safety and implementing efficiency across the network• Attended a two-day Traffic Management course and obtained a Basic Traffic Controller Certificate• Worked in a rotating roster from 6am-8pm seven days a week.

• Fixed-term, IT-based role assisting internal Ministry employees with technical issues and requests• An Intermediate-Advanced working knowledge of Microsoft Applications and various web-based services is called upon on a daily basis• I followed up on Manager Approvals and worked on a Problem Record resolution project regarding the local print spooler corrupting the print drivers.

• assisted school administrators and principals with the Novopay system • Used legislative and contractual knowledge to facilitate the submission of correct paperwork to ensure accurate pay details for all school staff• In October 2013, I was promoted from the Service Desk into the Pay Centre to input pay details and salary alterations for all teachers across the country.

• Responsibilities included lending and structuring of personal and home loans, credit cards, personal financing, resolving complaints, disputes and escalations, transactional handling up to $20,000, fraud, insurance, accessibility to banking products, ongoing customer service to the highest level, significant training, performance self-monitoring, industry compliance including the Financial Advisors Act, internal and external email correspondence with customers and stakeholders• Proficiency with multiple computer programs (Microsoft Word, Excel, Outlook, DOS, Service Delivery Suite, web-based applications).