Leonardo Augusto Lopes Email & Phone Number

State Of São Paulo, Brazil

We help companies cut costs, boost efficiency, and scale effortlessly by leveraging AI and system automation for their internal processes.Let’s revolutionize the way you work—get in touch today! 📩

- Developed and implemented AI-driven solutions, including a support bot that reduced ticket response time by 70%, enhancing customer satisfaction and efficiency.- Designed and implemented an automation system using AppSheets, Jibble, and Salesforce APIs to eliminate bottlenecks in internal transitions. Streamlined processes for a 3-person Helpdesk team, enabling them to handle ~50 weekly transitions without increasing headcount, boosting scalability, and reducing operational overhead.- Served as the primary HR contact for Web3, AI, and Services clients across Americas and EMEA, providing expert HR solutions and addressing employee and manager needs.- Streamlined operations by leveraging People Analytics, automating reporting with Google App Script, and troubleshooting systems like HiBob and Deel.- Designed and executed performance management programs and training initiatives, boosting productivity by 78% and improving quality scores by 36% in post-program analyses.- Managed large-scale projects like the LLM Bootcamp for 200+ students, ensuring success through meticulous planning and coordination.- Supported onboarding for 200 hires per week with automation-driven processes, ensuring seamless experiences during rapid scaling.

Remote

- Collaborated with C-level executives and internal stakeholders to align People strategies with overall business goals, directly contributing to the organization's growth and operational success.- Led and managed a People Operations/HR department of ~5 team members, simultaneously playing a key role as a people project manager to ensure seamless execution of HR initiatives.- Coached leaders on advanced performance management techniques, goal setting, and handling difficult conversations, successfully addressing over 85% of low-performance issues and elevating overall team performance.- Developed and optimized HR policies and processes to enhance operational efficiency and ensure data-driven decision-making, transforming HR into a more strategic and metrics-oriented function.- Implemented comprehensive employee retention and engagement strategies, including regular feedback loops and surveys, which resulted in a 347% reduction in leave rates in 2023.- Generated and analyzed HR reports focusing on key metrics (e.g., turnover, recruitment efficiency, and employee satisfaction) to identify trends and drive improvements in departmental performance.- Acted as a primary point of contact for employees, effectively managing conflicts and employee relations issues, ensuring a harmonious and productive work environment.- Implemented an HRIS (ZoHo People) from scratch, automating processes, improving employee record management, and enhancing overall HR operations.- Assisted in compensation management, evaluating raise distributions and establishing clear criteria for fair and transparent recognition, contributing to employee satisfaction and retention.

Remote

- Developed and implemented the company's first HR policies, procedures, and processes, laying the foundation for scalable growth and compliance, which supported a ~280% headcount increase as the company transitioned to a medium-large enterprise.- Managed the full recruitment cycle for management, technology, and business roles, driving the hiring process from sourcing to onboarding, significantly improving time-to-fill and candidate quality.- Coached leaders on foundational leadership skills, including the importance of regular feedback and 1:1 meetings, contributing to a more engaged and productive management team.- Actively sourced, screened, and qualified candidates using various Applicant Tracking Systems (ATS), ensuring a robust talent pipeline for critical roles.- Launched the company’s first DE&I initiatives, fostering a more inclusive workplace culture and improving diversity metrics across the organization.- Supported the design and implementation of Talent Management programs, including performance assessments, career development, and employee engagement initiatives, which improved employee retention and satisfaction.- Facilitated the onboarding process for new employees and managed the offboarding process.

Ribeirão Preto, São Paulo, Brazil

- Managed the full recruitment cycle for technology and product roles, successfully filling key positions that aligned with company growth strategies.- Developed and implemented the first Leadership Development program for technology teams, collaborating with leaders to enhance their communication, coaching, and performance management skills.- Partnered with leaders to coach on effective communication and performance management techniques, contributing to a more cohesive and productive work environment.- Planned and executed employee engagement initiatives, fostering a positive remote work culture.

Ribeirão Preto, São Paulo, Brasil

- Led full-cycle recruitment for startups and large IT companies, driving successful hires across various technical and non-technical roles.- Conducting training programs for clients, focusing on Leadership Development, Effective Feedback, Non-Violent Communication, and HR Structure implementation, enhancing client HR capabilities and employee engagement.- Developed and standardized HR processes and documentation.- Conducted research and analysis to continuously update and refine IRHIS's project quality.