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- Developed and implemented AI-driven solutions, including a support bot that reduced ticket response time by 70%, enhancing customer satisfaction and efficiency.- Designed and implemented an automation system using AppSheets, Jibble, and Salesforce APIs to eliminate bottlenecks in internal transitions. Streamlined processes for a 3-person Helpdesk team, enabling them to handle ~50 weekly transitions without increasing headcount, boosting scalability, and reducing operational overhead.- Served as the primary HR contact for Web3, AI, and Services clients across Americas and EMEA, providing expert HR solutions and addressing employee and manager needs.- Streamlined operations by leveraging People Analytics, automating reporting with Google App Script, and troubleshooting systems like HiBob and Deel.- Designed and executed performance management programs and training initiatives, boosting productivity by 78% and improving quality scores by 36% in post-program analyses.- Managed large-scale projects like the LLM Bootcamp for 200+ students, ensuring success through meticulous planning and coordination.- Supported onboarding for 200 hires per week with automation-driven processes, ensuring seamless experiences during rapid scaling.

- Collaborated with C-level executives and internal stakeholders to align People strategies with overall business goals, directly contributing to the organization's growth and operational success.- Led and managed a People Operations/HR department of ~5 team members, simultaneously playing a key role as a people project manager to ensure seamless execution of HR initiatives.- Coached leaders on advanced performance management techniques, goal setting, and handling difficult conversations, successfully addressing over 85% of low-performance issues and elevating overall team performance.- Developed and optimized HR policies and processes to enhance operational efficiency and ensure data-driven decision-making, transforming HR into a more strategic and metrics-oriented function.- Implemented comprehensive employee retention and engagement strategies, including regular feedback loops and surveys, which resulted in a 347% reduction in leave rates in 2023.- Generated and analyzed HR reports focusing on key metrics (e.g., turnover, recruitment efficiency, and employee satisfaction) to identify trends and drive improvements in departmental performance.- Acted as a primary point of contact for employees, effectively managing conflicts and employee relations issues, ensuring a harmonious and productive work environment.- Implemented an HRIS (ZoHo People) from scratch, automating processes, improving employee record management, and enhancing overall HR operations.- Assisted in compensation management, evaluating raise distributions and establishing clear criteria for fair and transparent recognition, contributing to employee satisfaction and retention.

- Developed and implemented the company's first HR policies, procedures, and processes, laying the foundation for scalable growth and compliance, which supported a ~280% headcount increase as the company transitioned to a medium-large enterprise.- Managed the full recruitment cycle for management, technology, and business roles, driving the hiring process from sourcing to onboarding, significantly improving time-to-fill and candidate quality.- Coached leaders on foundational leadership skills, including the importance of regular feedback and 1:1 meetings, contributing to a more engaged and productive management team.- Actively sourced, screened, and qualified candidates using various Applicant Tracking Systems (ATS), ensuring a robust talent pipeline for critical roles.- Launched the company’s first DE&I initiatives, fostering a more inclusive workplace culture and improving diversity metrics across the organization.- Supported the design and implementation of Talent Management programs, including performance assessments, career development, and employee engagement initiatives, which improved employee retention and satisfaction.- Facilitated the onboarding process for new employees and managed the offboarding process.

- Managed the full recruitment cycle for technology and product roles, successfully filling key positions that aligned with company growth strategies.- Developed and implemented the first Leadership Development program for technology teams, collaborating with leaders to enhance their communication, coaching, and performance management skills.- Partnered with leaders to coach on effective communication and performance management techniques, contributing to a more cohesive and productive work environment.- Planned and executed employee engagement initiatives, fostering a positive remote work culture.

- Led full-cycle recruitment for startups and large IT companies, driving successful hires across various technical and non-technical roles.- Conducting training programs for clients, focusing on Leadership Development, Effective Feedback, Non-Violent Communication, and HR Structure implementation, enhancing client HR capabilities and employee engagement.- Developed and standardized HR processes and documentation.- Conducted research and analysis to continuously update and refine IRHIS's project quality.