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Guest professor for the MBA courses in Project Management, teaching the following technical disciplines:1) Schedule and Cost Management2) Agile Methods and Practices3) Project Feasibility Assessment

Development of commercial projects, new business initiatives, and digital transformation for two media groups affiliated with Rede Globo (Tribuna de Santos and Rede Bahia de Comunicação), a Higher Education Institution (Escola Bahiana de Medicina e Saúde Pública), and two Professional Associations (Federação Nacional das Escolas Particulares - FENEP and Associação Brasileira de Medicina do Tráfego - ABRAMET).(Federação Nacional das Escolas Particulares – FENEP e Associação Brasileira de… Show more Development of commercial projects, new business initiatives, and digital transformation for two media groups affiliated with Rede Globo (Tribuna de Santos and Rede Bahia de Comunicação), a Higher Education Institution (Escola Bahiana de Medicina e Saúde Pública), and two Professional Associations (Federação Nacional das Escolas Particulares - FENEP and Associação Brasileira de Medicina do Tráfego - ABRAMET).(Federação Nacional das Escolas Particulares – FENEP e Associação Brasileira de Medicina do Tráfego - ABRAMET). Show less

Commercial role in the development and sale of services for schools and companies in the education sector. Interface with affiliated State Syndicates of Private Schools (SINEPEs) in the creation of regional commercial projects.

Commercial prospecting and project development with company clients.

1) Negotiation with industries for ad-hoc actions aimed at improving business profitability and enhancing CRM processes. This involves diagnosing and implementing strategies to increase the effectiveness of the CRM department, including better segmentation and communication of offers across different channels such as the mobile app, SMS, and email marketing.2) Negotiation with industries for trade funds allocated to the channel. Responsible for conducting economic and financial… Show more 1) Negotiation with industries for ad-hoc actions aimed at improving business profitability and enhancing CRM processes. This involves diagnosing and implementing strategies to increase the effectiveness of the CRM department, including better segmentation and communication of offers across different channels such as the mobile app, SMS, and email marketing.2) Negotiation with industries for trade funds allocated to the channel. Responsible for conducting economic and financial feasibility studies for the project, which includes defining the operating model and roadmap for the new sales channel. The project is presented for approval to the company's Board of Directors. Implementation of an E-Commerce project initially based on the Click & Collect model in the supermarket chain's stores. Show less

1) Project and Process Management for Giga Atacado, Supermercados Mambo, Petit Mambo, and Delivery brands.2) Process improvement in the e-COMMERCE area. Key projects:a) EXPANSION PROJECTS: From 5 to 3 Giga Atacado stores, 1 Mambo store, and 1 Petit store. Managed the project with a multidisciplinary team of 16 employees, directly interfacing with the CEO and other business and support areas (Sales, Operations, Maintenance, Supply Chain, HR, Technology, Finance, Tax… Show more 1) Project and Process Management for Giga Atacado, Supermercados Mambo, Petit Mambo, and Delivery brands.2) Process improvement in the e-COMMERCE area. Key projects:a) EXPANSION PROJECTS: From 5 to 3 Giga Atacado stores, 1 Mambo store, and 1 Petit store. Managed the project with a multidisciplinary team of 16 employees, directly interfacing with the CEO and other business and support areas (Sales, Operations, Maintenance, Supply Chain, HR, Technology, Finance, Tax, Legal, Logistics, Marketing, and Inventory Management). Result: Successfully managed project schedules and budgets within the objectives agreed with the CEO and Board of Directors.b) MAMBO DELIVERY DC MIGRATION: Relocation of Mambo Delivery Distribution Center from Tatuapé to a dark store in Carapicuíba. Responsible for project management with 6 employees, sponsored by the Executive VP and involving other business and support areas of the company (Operations, Logistics, Maintenance, Supply Chain, HR, Technology, Finance, Tax, Legal, Logistics, Marketing, and Inventory Management). Result: Successful migration of the Distribution Center within the agreed schedule and budget objectives set by the CEO and Board of Directors.c) eSOCIAL: Implementation of the eSocial platform in the group's companies. Responsible for project management with 6 employees, involving HR, Operations, and Technology areas. Result: Adjustments and implementation of the platform to meet the obligations related to the group's 2,800 employees within the deadlines defined by the Federal Government. Show less

Project Management for key clients: Louis Dreyfus Commodities, BRFoods, and Petrobras, managing teams of up to 64 employees (consultants and analysts).Key Projects:1) Louis Dreyfus Commodities (LDC) - Project: Implementation of the Shared Service Center (CSC) for Tax: Responsible for Project Management with 6 employees, identifying new business opportunities, preparing and presenting the Business Case to the LDC board of directors, process modeling, and CSC implementation in Santos… Show more Project Management for key clients: Louis Dreyfus Commodities, BRFoods, and Petrobras, managing teams of up to 64 employees (consultants and analysts).Key Projects:1) Louis Dreyfus Commodities (LDC) - Project: Implementation of the Shared Service Center (CSC) for Tax: Responsible for Project Management with 6 employees, identifying new business opportunities, preparing and presenting the Business Case to the LDC board of directors, process modeling, and CSC implementation in Santos city.2) BRFoods - Project: SAP Systems Integration (Sadia/Perdigão): Responsible for Change Management with 4 direct employees in eight areas: Manufacturing, Logistics, Master Data, Agricultural, Finance, Controlling, Sales, and Procurement, integrating the FI, MM, CO, SD, PM, and PS modules of SAP from both companies, aiming for process standardization after the Sadia/Perdigão merger.3) PETROBRAS - Project: E&P / ENGP (Production Engineering) Management System: Portfolio Management of projects under the responsibility of the E&P-ENGP Executive Management, with 64 direct employees.4) PETROBRAS - PMO SERVICES / Procurement Department Project: Design and implementation of the Project and Process Office for the Materials Executive Management (Procurement) and management of 6 employees. Show less

1) Serving key companies such as Sonangol, Whirlpool, Citibank, and Contax.2) Process modeling for customer service and training of trainers for Sonangol's retail outlets, including gas stations and convenience stores.3) Process modeling for Citibank's customer service (Citicard) and development of a training model for Contax's operators.

1) Coordination of telesales teams in Brazil.2) Reporting directly to the company's National Sales Director.3) Responsible for contracts with Contact Center suppliers (Atento Softway and Zanc) in Brazil, including defining service scopes and managing contracts (monitoring and controlling service level agreements and payment authorizations).4) Centralization of telesales operations, resulting in an annual cost reduction of R$ 1.2 million.Increased conversion rate of… Show more 1) Coordination of telesales teams in Brazil.2) Reporting directly to the company's National Sales Director.3) Responsible for contracts with Contact Center suppliers (Atento Softway and Zanc) in Brazil, including defining service scopes and managing contracts (monitoring and controlling service level agreements and payment authorizations).4) Centralization of telesales operations, resulting in an annual cost reduction of R$ 1.2 million.Increased conversion rate of "test drive" customers from 21.7% to 41.5% - between Jan/2004 and Jan/2005. Show less

1) Coordination of the debt collection team in the North-Northeast region of Brazil.2) Reporting directly to the Director of the North-Northeast region.3) Responsible for contracts with the Contact Center supplier (Zanc) in the region, including defining service scopes and managing contracts (monitoring and controlling service level agreements and payment authorizations).4) Implementation of improvement processes in debt collection that resulted in a reduction of the… Show more 1) Coordination of the debt collection team in the North-Northeast region of Brazil.2) Reporting directly to the Director of the North-Northeast region.3) Responsible for contracts with the Contact Center supplier (Zanc) in the region, including defining service scopes and managing contracts (monitoring and controlling service level agreements and payment authorizations).4) Implementation of improvement processes in debt collection that resulted in a reduction of the regional's customer delinquency rate from 14% to 8.1% (as of Feb/2002) within 3 months. Show less

1) Responsible for the Customer Care department for internet access clients in the North-Northeast region and the development of CRM processes and workflows.2) Reporting directly to the Director of the North-Northeast region.3) Responsible for contracts with the Contact Center supplier (Quatro A / Atento) in the region, including defining service scopes and managing contracts (monitoring and controlling service level agreements and payment authorizations).4) Implemented… Show more 1) Responsible for the Customer Care department for internet access clients in the North-Northeast region and the development of CRM processes and workflows.2) Reporting directly to the Director of the North-Northeast region.3) Responsible for contracts with the Contact Center supplier (Quatro A / Atento) in the region, including defining service scopes and managing contracts (monitoring and controlling service level agreements and payment authorizations).4) Implemented the profitability evaluation process for the subscriber base of Terra Networks in the North-Northeast region. This work aimed to optimize the commercial actions of the service provider by identifying the most productive partnerships. Show less

1) Coordination of the Billing, Telesales, and Help Desk teams for the client Terra Networks.2) Responsible for the development and implementation of performance indicators for the Call Center operations of Terra Networks in the North-Northeast region.

Supervision of the Help Desk team at the service provider of Rede Bahia - BahiaNews ZAZ.