Leopoldo Betancourt Email & Phone Number

Brossard, Quebec, Canada

Brossard, Quebec, Canada

Montreal, Quebec, Canada

- Incidents and Service Request Management on Service Now ticketing system- User profile/mailbox creation/maintenance on Active Directory and O365- On-boarding/Off-boarding account management- Support off-hours every 5 weeks- Technical support at 1st and 2nd level (account management, printer, software updates, etc)- Creation and maintenance of articles.

Montreal, Quebec, Canada

- Manage clients' servers and provide them with immediate assistance.- Identify and solve problems on the servers such as DNS, security (Spam, DDoS, firewall), performance optimization, Apache, IIS, MySQL, control panels (Plesk and cPanel).- Investigate email, spam and security issues upon customer's request- Provide customer service by phone and email..

Montreal, Quebec, Canada

- Technical support at 1st and 2nd level - Incidents, Change and Service Request Management on Easy Vista platform- Active Directory user account maintenance on demand- Monitoring and follow-up of IT events - Install / Uninstall / Repair programs and updates with Microsoft System Center.- Departure management, backup email and user groups- Active Directory.

Montreal, Canada Area

• Manage the use of IT equipment such as network devices, server, peripherals, computer workstations, internet connections.
• Participate in optimizing and updating IT equipments and software.
• Ensure and test the updated software, create new users profiles and identities and their rights.
• Provides technical support to users.
• Find and correct the cause of the systems failures.
• Ensure the maintenance and availability of computer equipment and IT services

• Technical Support by telephone or e-mail for the users of dedicated and virtual servers
• Manage basics network issues.
• Manage accounts and billing issues of the customers
• Manage and validation of new accounts and services purchased by the customers
• Provide information and answer customers questions on technical, commercial and billing issues
• Operating Systems: Ubuntu, Debian, CentOS, Windows 2008 R2

Valencia, Venezuela

• Incident and problems management according to standard ITIL;
• ERP, PCs, collaboration tools (Google Apps) users support on site, by telephone and remote;
• Monitoring of service levels efficiency;
• Manage and maintenance of operating servers and users accounts for platforms Windows, Linux and iSeries;
• Change management according to standard ITIL;
• Mailbox and collaborating tools administrations based on Google Apps

Naguanagua, Carabobo, Venezuela

• All administrative duties including:
• Relationship with city for keeping up all responsibilities such as property permits, and business taxes
• Supervise IT Operations
• Accounts payables - Hydro, suppliers, city taxes, other
• Accounts receivables - Collection from customers under credit and no credit
• Personnel payroll - for 20-25 people - it was variable, some were contractors depending on market demand

Valencia, Maracay, Venezuela

• Security assessment of ERP systems JD Edwards and Prism.
• Operational and IT risk assessments of business processes: Sales and receivables, purchasing and payables, marketing expenses, payroll and labor cost.
• Brief report of issues and recommendations to Top Management.

Valencia, Venezuela

• Security assessment of ERP systems such as SAP R3, BAN 4, JD Edwards, Prism.
• Risk assessment of business processes: Sales and receivables, stocks and production costs, purchasing and payables, payroll and labor costs.
• Brief reports of issues and recommendations to Top Management.

Attestation De Spécialisation Professionnelle, Lancement D'Une Entreprise

Première Et Deuxième Niveau De Francisation Pour Génies

Francisation

3ème Niveau

Engineer'S Degree, Computer Science

Bachelor Of Science (Bs)