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Leo Coldiron is listed as Independent Information Technology and Services Professional at Coldiron Solutions, based in Flower Mound, Texas, United States. AeroLeads shows a matched LinkedIn profile for Leo Coldiron.
Leo Coldiron previously worked as Owner/Operator at Coldiron Solutions and Deployment/Migration at American Airlines Training And Conference Ctr..
I'm looking for opportunities that will utilize my skills and knowledge and that will benefit from my experience.Specialties: Networking,Media Services,Wired,Wireless,Microsoft,Hardware,Installation,Design,Audio, Video,Telephony,Lead,Technical Support, Management,Project Management,Migration,Roll-out, Conversion, Fiber Optics,Trouble-shooting, Support
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Perform network and media installations while offering a high-level of client care. Design, assemble and install a wide array of computer systems, workstations, and peripheral hardware based on client needs and specifications. Provide technical support and user education to residential and commercial clients.
Ft. Worth
Was a member of the deployment/migration crew.
Marcus Drive
I received inbound help-desk calls and would deal with escalated technical issues.
EITSProvided comprehensive system support, configuration, and maintenance on new and existing equipment. Answered escalated NOC help desk tickets, providing timely resolutions, while assisting in daily administration of a Windows/Banyan Network. Maintained and logged off-site tape backups for multiple sites within the support area.
Promoted from first-tier support professional to second-tier technical support manager, supervising frontline phone support for Netscape and AST Computers. Other duties included handling escalation processes and mentoring other support professionals while working via phone, email, and chat. Identified and resolved the cause of customer issues not covered within regular support boundaries.
Promoted from tier-one customer billing support to tier-two technical support representative. Provided support identifying and resolving the cause of customer issues, answering billing questions and scheduling service calls. Other duties included working the Dispatch Desk and routing technicians on service calls and closing out work orders while working via radio, phone and email.
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Leo Coldiron works for Coldiron Solutions.
Leo Coldiron is listed as Independent Information Technology and Services Professional at Coldiron Solutions.
Leo Coldiron is based in Flower Mound, Texas, United States while working with Coldiron Solutions.
Leo Coldiron has worked for Coldiron Solutions, American Airlines Training And Conference Ctr., Kelly/Apple, American Airlines, and Gte.
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