Leo Jiang Email & Phone Number

Calgary, Alberta, Canada

Richmond, British Columbia, Canada

100 - 13777 Commerce Parkway

100 - 13777 Commerce Parkway, Richmond BC Canada

• Work closely with Product Manager to align product vision and product roadmap
• Work directly with other product owners, software engineers, program managers, quality assurance engineers, and customers to define feature and technical user stories and tasks
• Manage multiple product backlogs, plan, and prioritize development releases for different scrum teams, and to make sure on-time delivery of high-quality software for every sprint
• Provide user management and support for local and remote Jira, Service Desk, and Confluence users, and maintain and manage Jira and Service Desk workflows, field configurations, screen schemes, permission schemes, as.

100 - 13777 Commerce Parkway, Richmond BC, Canada

• Designed and implemented an automation framework using Robot Framework, this helped increased the quality assurance team's test speed and efficiency, and also allowed a wider test coverage on other type of testing such.
• Applied root cause analysis principles on monthly bug reports to help identify improvement opportunities and improve quality performance and customer satisfaction
• Provided my knowledge and understanding of the system in planning sessions. This removed the complicity in the design process and avoided integration issues at the early stages of software implementation
• Mentored junior quality assurance engineer to help them better understand the system and improve their test cases and testing. This effectively help their testing and their test coverage and resulted in less bugs for.

100 - 10271 Shellbridge Way Richmond, British Columbia

• Analyzed test results based on customers' requirement, identified areas of improvement, and communicated closely with development team to address and resolve all critical issues before the release deadline
• Developed and enhanced in-house test tools and test programs which reduced time required in manual testing and ensured software meets the quality standard during each regression testing
• Performed integration testing for OEM interfaces, ensured the implementation is consistent with the interface control document and that the implementation is also compatible with the whole system
• Troubleshooted customer site issues in a timely and effective way and assisted technical support team in system upgrade process to ensure upgrade is smooth and successful without data loss
• Worked closely with technical writers to document software installation, configuration and usage. This helped both the customer and the technical service team easily understand and effectively use the software

4850 Kingsway, Burnaby, BC V5H 4P2

• Created attractive displays, kept track of inventory and prevented shrinkage
• Worked efficiently and effectively with team members throughout the shift by keeping constant and clear communication to achieve daily individual and store sales goals

455 Phillip St. Waterloo, ON, Canada N2L 3X2

• Demonstrated practical software development skills as part of the Continuous Integration team and became proficient with all facets of the software development process: planning, implementation and testing, deployment.
• Worked on production tools, applications and infrastructure used by Blackberry Enterprise Server Development teams to ensure the efficient execution of daily, nightly and weekly builds
• Performed root-cause analysis of data performance issue and wrote a Perl script to clean up duplicate data, resulting in a database size decrease by 300%
• Supported the engineering teams by building, testing, and troubleshooting their software when they committed changes, this resulted in releasing quality codes faster

1780 Broadway East, Vancouver, BC V5N 1W3

• Delivered legendary customer service to all customers and maintained a calm presence in a fast-paced, challenging environment
• Provided quality beverages, whole bean and food products while maintaining a clean and comfortable store environment
• Cleaned and maintained supplies, tools, equipment, and storage areas to ensure compliance with safety regulations

201-401 Burrard Street Vancouver, BC V6C 3S5

• Handled help desk calls and acted as help desk level 1 support, assisted local and remote users when they experienced problems with user accounts and network issues to ensure their issues are immediately resolved to.
• Installed, configured, and maintained the essentials such as operating systems, business applications, security tools on office and personal computers. Performed regular remote system scans and computers updates to.
• Performed backup and data recovery operations. Helped mobile users successfully backup and recover data from corrupted laptops in a timely manner before their next travel

1168 Robson St. Vancouver, BC V6E 1B5

• Assisted customers in locating merchandise and identifying their needs
• Ensured that each customer receives outstanding service by greeting and acknowledging every customer
• Maintained solid product knowledge and answered questions regarding the store and on the use and care of merchandise

Bachelor Of Applied Science (Basc), Systems Engineering

General Studies