Leo L. Johnson Jr. Email & Phone Number

Plano, Texas, United States

• Build accounts for new & potential customers within CRM
• Facilitate and assist with the installation of Business Voip services/hardware in remote areas of the country.
• Work with contracted/3rd party premises technicians, who are sent to the locations to configure network/equipment within customers businesses, through phone calls, remote desktop sessions and using VPN’s when necessary.
• Coordinate with contracted technicians via field nation to ensure timely arrivals, investigate and detail the pre-existing network/wiring configurations so that we can duplicate most of the settings on the new network.
• Configure customers ISP’s modem (Arris, Ubee, Technicolor, etc.) to allow the use of the Mikrotik router. Configure our router to accommodate all of their previous settings (Firewall/NAT Rules/Port Forwarding Rules.
• Ensure the hardware is properly provisioned within the network and apply the provisioning/settings that the customer requests. Completely detail the system with exact notes/time stamps about everything that was done in.

Plano, Texas, United States

• Interacted with customers after installing VOIP hardware phones, and analog gateways
• Troubleshot connection and call quality issues including firewalls, VoIP phones, and other networking equipment
• Maintained a strong customer service focus and a desire to successfully interact with end-users and peer teams.
• Provided general product and service training when needed
• Provided troubleshooting or technical support to customers

Dallas, Texas, United States

• Understood calyx point, point central, ink-it, webcaster, zip and zenly
• Diagnosed customers installed software for resolution to problem on first call
• Answered customer calls, created tickets, and properly entered data
• Used remote access to fully assist customers in resolutions

Addison, TX

• Adhered to standard operating procedures while handling accounts according to company policy
• Logged incidents and service requests received by phone and email
• Troubleshooted and repaired in store and office PC’s, laptops, printers, and network equipment
• Worked with MDM accounts via AirWatch on iOS and Android devices