Leo L. Johnson Jr. Email & Phone Number

Plano, Texas, United States

• Build accounts for new & potential customers within CRM• Facilitate and assist with the installation of Business Voip services/hardware in remote areas of the country.• Work with contracted/3rd party premises technicians, who are sent to the locations to configure network/equipment within customers businesses, through phone calls, remote desktop sessions and using VPN’s when necessary.• Coordinate with contracted technicians via field nation to ensure timely arrivals, investigate and detail the pre-existing network/wiring configurations so that we can duplicate most of the settings on the new network & determining how we can use their existing wiring/hardware infrastructure or add to it to ensure perfectly working services.• Configure customers ISP’s modem (Arris, Ubee, Technicolor, etc.) to allow the use of the Mikrotik router. Configure our router to accommodate all of their previous settings (Firewall/NAT Rules/Port Forwarding Rules, VLANS, Wifi, Static IP’s/Subnet scopes/ Custom DHCP settings, Access-Control Rules, etc, and ensure the customer is fully online and satisfied.• Ensure the hardware is properly provisioned within the network and apply the provisioning/settings that the customer requests. Completely detail the system with exact notes/time stamps about everything that was done in order for it to be referenced at a later date

Plano, Texas, United States

• Interacted with customers after installing VOIP hardware phones, and analog gateways• Troubleshot connection and call quality issues including firewalls, VoIP phones, and other networking equipment• Maintained a strong customer service focus and a desire to successfully interact with end-users and peer teams.• Provided general product and service training when needed• Provided troubleshooting or technical support to customers

Dallas, Texas, United States

• Understood calyx point, point central, ink-it, webcaster, zip and zenly• Diagnosed customers installed software for resolution to problem on first call• Answered customer calls, created tickets, and properly entered data• Used remote access to fully assist customers in resolutions

Addison, Tx

• Adhered to standard operating procedures while handling accounts according to company policy• Logged incidents and service requests received by phone and email• Troubleshooted and repaired in store and office PC’s, laptops, printers, and network equipment • Worked with MDM accounts via AirWatch on iOS and Android devices