- Assisted in daily IT needs for the Student Success Center including hardware setup, software troubleshooting, and setting up printer access- Designed and implemented a PowerShell script to apply a custom desktop and lock screen image to all checkout laptops at the Student Success Center, deployed through Microsoft Intune- Imaged devices using SCCM and monitored their status as needed through Microsoft Intune to ensure applications deployed successfully

- Built a full IT ticketing system with a database back-end, dashboards for three different employee roles, and SLA time limit tracking- Integrated data from multiple data sources including spreadsheets, databases, and APIs to rapidly build stylish, effective applications using LeapXL’s no-code continuous data transformation platform- Updated and created new training materials to assist new builders using the platform

- Designed and implemented break schedules to ensure all Front End employees received timely breaks throughout lengthy shifts- Handled all Money Center transactions including Bill Pay, money order printing, and Western Union money transfers for Krogercustomers- Performed nightly record-keeping duties and cash drawer audits for all registers (up to $5000 total) with 100% accuracy