Leo Manuel Eda Email & Phone Number

Philippines

IT Support Engineer – September 2023 – September 2024Worked as and IT Support Engineer at Wrist Ship Supply where I perform onsitean remote troubleshooting.Received IT training in Denmark. Where we learned handling the systems usedin the company.Phone and Chat supporter – Acts as point of contact to support user and customersthat are requesting information, reporting issues and granting access to systems.Doing remote sessions to users that are having technical issues.Onsite Supporter – Provides day-to-day consultation, troubleshooting andproblem-solving to computer users for hardware, software, network relatedissues. Reimaging laptops and enrolling to be a company enrolled laptop.Team Coordinator – Schedules the work shift of team members and managestickets that are incoming in the ticket queue. Helps team members in resolvingcomplex issues.Help established a knowledge base for the IT Support Engineer team. Reviewingand approving documents that are uploaded in the knowledge base.

Denmark

Phone and Chat supporter – Supports customers and clients with their issues andrequest. Acting as a point of contact to support service users and customersreporting issues, requesting information, access, or other services. Do remotesession for customers and troubleshoot technical issues.Team Coordinator – Distributes task to team members and manages tickets thatare incoming in the Service Desk queue. Helps team members in resolving issuesthat are complicated and investigates issues that are complexHandling of request for customers and clients as well as looking for resourcesand teams that can resolve the issues or request.Manages high case tickets and contacting other teams and resources that canresolve before the ticket has been breachedPOC for a client – helps create and investigate tickets that are received in theService Desk queue and resolve in a timely manner.

National Capital Region, Philippines