Leon Chatman Email & Phone Number

 Support course instruction by navigating through training slides, enabling, and coordinating interactive features in the virtual environment, and monitoring participant engagement and participation. Welcome participants into the virtual learning environment at the beginning of courses by taking attendance, introducing features and functionalities of the system, and answering any training-related questions. Communicate with presenters regarding participant progress throughout the training session. Serves as point-of-contact for participants and provide support throughout the training session. Troubleshoot and fix technical and production issues that may arise. Create and maintain daily reports of attendance, participant feedback, and instructional or system-related issues. Work collaboratively with team members, including government and contractor support personnel, instructional systems designers, human performance technologists, developers, and management. Pre-load all layouts and course content for easy access during the course. Conduct pre-training equipment checks to ensure all equipment is working properly and to troubleshoot and technical issues.

Orlando, Florida Area

 Supported train-the-trainer sessions to familiarize presenters with the utilization of virtual training software and to prepare them for web-based instruction. Pre-loaded all layouts and course content for easy access during the course. Conducted pre-training equipment checks to ensure all equipment is working properly and to trouble-shoot any technical difficulties. Supported course instruction by navigating through training slides, enabling, and coordinating interactive features in the virtual environment, and monitoring participant engagement and participation. Served as point-of-contact for participants and provide support throughout the training session. Troubleshoot and fix technical and production issues that may come up.

 Used multiple computer programs to assist customers with tasks including checking account balances and performing claims and transactions. Used Microsoft Office 365 and Lync to maintain contact with the team to track trends and potential system imperfections as well as to share knowledge. Provided customers with step-by-step guidance for navigation of self-service site. Completed daily reports regarding customer callback expectations.

Orlando, Florida

 Maintained daily security operations while building partnerships with other lines of business. Built partnerships across property across property allowing for open lines of communication. Focused on securing premises and personnel by patrolling different areas of the park. Completed daily reports by recording observations, information, occurrences, and surveillance activities.

 Performed training exercises to maintain efficiency. Led classroom and field training to ensure new team members understood all aspects of being a team member. Built working relationships with local village elders while deployed.

 Serviced customers by installing parts and servicing vehicles brought into the dealership. Kept open lines of communication with the customers to ensure the work being done was up to customer standards. Worked in a team atmosphere to ensure the customers service was completed in a timely manner.

Bachelor'S Degree, Project Management

Associate Of Science - As, Business Administration/Meeting And Event Planning

Automobile/Automotive Mechanics Technology/Technician

Activities and Societies: Nissan Core