• To assist in the lost block process to ensure the relevant documentation and information is exchanged between current and soon to be new managing agents• Chairing team meetings also able to take minutes• To investigate and resolve complaints regarding properties managed by HML• To prepare case files if customer complaints have been escalated to the Property Ombudsman

Helping to run local, general and mayoral elections for the council which involved admin and customer relations Assisting in recruiting and running the annual canvass for Southwark

Case officerMy role involved diary management, typing correspondence and documents, creating presentations and taking minutes for team meetingsI Closed at least 30 bankruptcy cases a month and prepared at least 45 dividend cases a month for distribution

• Taking up to 60 phone call queries daily • Manage my own workload to meet the targets every month • Recording the details of every case completed on the ASYS database via minutes• Researching home office database CID which contains up-to-date asylum details• Quality checking 10% of cases once a week via the database ensuring each case