• Managed our company’s major account/ client; Restoration Hardware (RH) Furniture – 72.6K units in inventory delivered valued at $112.9M in 2022.• Currently, managed, year to date, 35.6K units in inventory delivered, valued at $53M.• Daily Leadership & support to (2) staff and average of (12) independent drive teams/ Contract Carriers.• Responsible for handling In-Home Damage Claims, Merchandise Claims and Driver Infraction Claims. Largest claim valued at $33K. Created my own Excel Claims Reporting System for accuracy & efficiency. Provided pertinent documents to process payments, corporate reporting and current updates to Contract Carriers on claim statuses. • Managed (7) Daily Reports: End of Day (EOD), Inventory Returns, 2-Hr. Routing Metrics Updates, Dispatch Track Performance, Certificate of Insurance (COI), Inventory Quality and Claims. All reports were distributed to Senior Leadership within HDL and RH.• Created illustrated Standard Operating Procedures (SOP’s) to ensure the success of all newly employed staff members. These SOP’s included, morning Dispatch Track (DT) and RHOM Document access, printout and dissemination procedures, COI Procedures, EOD Procedures, and Home Delivery Link (HDL) Dashboard & PTO Reporting Procedures.• Collaborated with RH Leadership on various customer management related / delivery issues to ensure a positive delivery experience for each client, including process resolutions and client de-escalations.• Training & Development of all new staff, including management. Provided Contract Carrier / Driver training on documents, photos, expectations and policies & procedures for Restoration Hardware.• Performed daily lane walks for quality control of inventory being delivered the next day. Provided damage reports to RH Warehouse Leadership and maintained internal records to avoid driver merchandise damage claims.

• Provide Operations, Production, Inventory and Warehouse management and consulting strategies and resources.• Provide expertise on contract business consulting, bidding, and procurement sourcing while helping small business owners with utilities to secure government certifications and contracts under different target market programs.• Aided clients with resource management to enhance the quality of their operational practices, which involved community outreach to several city agencies and business organizations.• Deliver business strategies and action plans to multi-industry and expanding industry organizational growth.• Serve as the point person for city, state, and federal rules, regulation, size standards and guidelines governing disadvantaged, minority, and/ or woman-owned business enterprise programs (DBE/MBE/WBE) – supplier diversity programs.

• Managed the operations of a 25,600 sq. ft. warehouse, inventory and distribution center, while overseeing the Production Department and staff.• Maintained a perpetual inventory of 97% or higher success rate. Ensure safety stock levels and our goal at 90%.• Managed a small fleet of 12,500 lb. box trucks (gas & diesel), including cargo vans.• Maintained DOT Certifications requirements to drive the box trucks, including all service requirements for maintenance.• Assumed responsibility for customer service management, business development, contract negotiations for new, potential and existing customers while increasing work opportunities and revenues for developmentally disabled workers.• Supervised 3 direct reports and 10 indirect reports.• Hired, fired and provided training and development to employees to ensure all were fully capable of warehouse and production tasks. Coached and mentored the workforce to grow positive morale in the environment.• Prepared reports and presentations on production and operations, including updates regarding internal and external projects to senior management during weekly corporate meetings.• Spearheaded projects for multi-industry customers by providing quotes, profit mark-ups, decision-making while overseeing warehouse operations and the production department deadlines at three site locations.• Optimized email marketing and community outreach to businesses through development of resource management.• Ensured accountability and accuracy through project management, weekly cycle counts, inventory control, tracking and financial reporting.• Created, implemented and monitored process improvement policies and procedures of shipping and receiving. Improved shipping and receiving by 20%.• Developed inventory tracking from scratch using Excel spreadsheets that I formulated. Improved inventory control and efficiency by 30%.

• Supply Chain Services – customer service, business development and contract negotiations of all new prospective and current customers. Increase opportunities and revenues for developmentally disabled clients.• Weekly corporate meetings with Senior Management, reporting and presenting Production/ Operations updates on all internal and external projects.• Project management of various multi-industry customers, providing quotes, profit mark ups, decision-making, over-seeing warehouse production and deadlines. Not to exclude the distribution of work to three (3) site locations.• Develop resource management by utilizing email marketing and community outreach to various businesses.• Various weekly management, inventory and financial reporting essential for accountability and accuracy of project records. Raisers Edge and Excel reporting and tracking.• Workshop Team Meeting Facilitator; conducting all meeting discussions, agenda and problem analysis/ resolutions.

• Held responsibility for IT management, consulting, telecommunication services, website design, and mobile marketing.• Played a major role in helping small business owners with utilities to secure government certifications and contracts under different target market programs.• Demonstrated expertise in developing business strategies and action plans for multi-industry or expanding industry organizational growth.• Customer service management and community outreach to provide resources and opportunities for growth.

• Manage 7 Contract Compliance Specialists to ensure compliance of all Federal laws pertaining to the Davis-Bacon Act.• Escalation Manger – Release and hold construction and/or professional service payment funds based on the contractor meeting compliance.• Change Order Committee Member – Review of all contract monetary modifications to determine if the contracts are making an accurate decision and grant the funds.• Managed a unit in one of the largest housing authorities in the United States, with an operating budget of $800+ Million a year.• Responsible for the funds release of all CHA small order contracts to as large as $28.2 million in professional service and construction contracts.

• Managed and scheduled 15 - 20 contractor engineers for installation of telecommunications services; 150 project in total.• Responsible for expense reporting, status updates, documentation reporting, and project execution.• Collaborated with contractors and customers on timelines and project needs.• Held responsibility for IT management, consulting, telecommunication services, website design, and mobile marketing.• Managed multiple projects on a daily basis; inventory control, material purchases and design setup.

• Managed 18+ staff including their training and development. Monitored and evaluated the quality control of all staff work performance.• Developed strategic methods to effectively increase staff productivity and motivation. Strong emphasis on change management and process management methodologies and implementation.• Performed all community outreach and workshop presentations for the department and various community organizations (i.e., Woman’s Business Development Center, IL Chamber of Commerce, Operation Push, Chicago Urban League, Minority Business Development Center, etc). • Project management of various special projects including strategic planning, development and implementation.• Responsible for the management of 3000+ certified Disadvantaged, Minority and/or Woman-Owned Businesses, largest of all government entities.• Appointed to the Certification Board Chairman; facilitated all committee board meetings twice a week made up of eight senior management officials from various City of Chicago Departments. Overall decision-maker for small business certification approvals and/or denials. Served a 3 year term (2000 – 2003).• Assisted in the development and implementation of Procurement’s new computer software system, Financial Management Purchasing System (FMPS); to provide multifunctional tasks (i.e., contracts, vendor tracking, reporting, etc.).• Manager of Recertification Unit – staff of 9 recertification officers.• Illinois Unified Certification Program (IL UCP) – Board Member; Managed Disadvantaged Business Enterprise (DBE) Certifications.• United Negro College Fund (UNCF) – Meritorious Service Award – FUNDRAISING (1998).

• Managed, trained, monitored and recruited 50+ volunteers to provide disaster relief services to victims of disaster (i.e., fire, hazmat, weather related, etc.). Salaried 24 hour call team-leader.• Managed mass disaster response action plans and procedures, locally and nationally.