jPerforms high-quality presentations / demonstrations for sales, while working closely with management on pricing tiers associated with different models and technology options. *Assists with lead generation by managing incoming email leads & set appointments for vehicle demonstrations all over email and text communication.

*Managed, led and coached the F&I team of 5 on delivering an exceptional customer experience and industry leading CSI. *Assured the team produced flawless compliance and paperwork on all transactions for the entire department, properly and closed quickly to keep CIT levels at acceptable levels.*Determine the customer need for financing and explore payment options. *Secure and finalize transactions in a legal and ethical manner while maintains a high level of productivity. *Tracked daily sales and generated activity and productivity reports. * Negotiate contracts and agreements with customers, vendors and financial institutions. *Accurately prepare all federal, state, and dealership paperwork in a timely manner.

*Oversaw dealership customer loan origination and approval process while maintaining strong relationships with prime and subprime lenders. Also established and maintained monthly forecasted income, penetration levels, and customer satisfaction index (CSI) scores which generated $1,300 plus per vehicles retailed with an increase by $250, and gained a penetration of over 56% in warranties. Recognized as a 3(x) time Master F&I Sales Guild Performer, and the 2011 Nissan Silver F&I Producer.*Built and led a team of 12 sales people, grew the dealership from a small operation into one of the most profitable in NC, selling up to 800 cars per year at an average of $46k per unit. The team built a reputation of hitting an average of 120% of projected sales. Gained ranking of being among the top 3 for new car sales within the district.*Supervised internet sales staff of 5 to meet performance goals for closing ratio, appointment show ratio, and lead response time. Took responsibility in website content generation, and evaluated lead source effectiveness. Internet Salesperson of the Month, 11 times, and Master Sales Guild Performer twice*Oversee dealership, customer loan origination and approval process each month. Contracts in transit each month totaled at a minimum of $1.2 million. *Negotiate contracts and agreements with customers, vendors, and financial institutions. *Arrange financing and review required documents to determine approval/rejection. *Present warranties, credit insurance, GAP insurance, and other beneficial products offered by the dealership. *Meet monthly forecast for finance and insurance income, penetrations levels and customer satisfaction. *Increase sales through effective sales tactics, marketing, and customer service resulting in repeat business and referrals. *Constructively handled/supervised the handling of all customer complaints related to sales and finance.