Leon Thomas Email & Phone Number

Melbourne

Lead a multi-country team of like-minded individuals, with a common goal of integrating clients across the Asia-Pacific region.Integrate clients to ANZ solutions that are fit for purpose, practical and add value to their business (irrespective of their operating region).Provide technical integration support to Implementation deals with either a complex solution or client setup (including MNCs).Support technical initiatives relating to new connectivity or product capability to ensure they can be commercialised to clients (inclusive of analysis, pilot deals and operating runbooks).

Providing technical onboarding of clients onto new applications and platforms as part of a Client Integration and Wholesale Solutions team within Transaction Banking.Collaborating with Business Implementation and Sales managers to ensure a positive onboarding experience for clients (both new and existing).Project managing the onboarding of each individual client to ensure the process is completed within the anticipated timeframes.Providing application support to clients during the onboarding process and providing the required documentation to ensure a smooth transition to BAU.

Define a governance model for the Shared Services offering across Transaction Banking Digital Channels (including interfaces with Operations and Technology)Develop and execute an Assurance self-assessment across the Shared Services within Transactive Banking Digital ChannelsManaging Incidents across Transaction Banking Channels (from a Business Perspective), to ensure an efficient resolution.Ensure Business accountability for root cause analysis and remediation activities for Major Incidents.

Managing Incidents across Transaction Banking Channels (from a Business Perspective), to ensure an efficient resolution.Collaborating with technology teams, whilst coordinating Control Rooms and Communications to manage business expectations.Coordinating weekend implementations across Channels to minimise conflict between changes and reduce incidents stemming from the changes.Develop, control and manage Business Verification (BV) Activities for weekend implementations (inclusive of Asset and Resource Management).Ongoing management of BAU Support activities such as User Access Management, Business Continuity Planning, Service Criticality Assessments, Service Level Agreements and Disaster Recovery Exercises.Key Achievements:Define a consistent approach for the management of Major Incidents across the Cash Management Business.Establish a central repository of Scheduled Application Releases to become the one source of truth when determining potential conflicts.

Provided escalation support to the 1st Level Helpdesk across the Transaction Banking Channels (specialising in immediate and 1st time resolution).Performing technical site visits for client escalations, unable to be addressed over the phone.Manage Incidents from an Operations / Helpdesk perspective, working closely with technology to ensure verification of support resolution activities.Providing 24/7 support to Top Tier clients and Technical Support Teams. Performing Business Verification activities across our Channels for coordinated changes.Key Achievements:Transaction Banking & Specialised Lending Global Excellence Award

Key Responsibilities:Provide 1st Level Helpdesk support for our Transaction Banking Channel clients, with a focus on ‘1st - Call’ resolution.Performed on-site visits, installation and training sessions for clients as needed.

Cert Iv In Project Management Practice

Bachelor Of Computer Science

Education record