Leon Vilicic Email & Phone Number

Canada

-Act as a product owner, collaborated with C-level executives, product, and design teams to launch Eviction Guard+ Admin/Messaging updates, resulting in a remarkable 200X revenue increase within the Eviction services.-Created robust workflows, SOPs, KPI's, and macros to optimize efficiency within the eviction and agent connection departments.-Successfully mediated tenant disputes, achieving less than 4% referral rate to court proceedings and collecting over $150,000+ in rent for clients.-Demonstrated expertise in Landlord/Tenant law across multiple states, providing invaluable guidance to clients.-Developed and implemented targeted sales strategies, resulting in a streamlined sales flow and optimized client acquisition process, contributing to a 40% increase in monthly revenue.-Developed risk assessment procedures during the product design phase, proactively identifying and addressing legal vulnerabilities, leading to a 30% reduction in legal-related incidents and enhancing the company’s overall liability protection.-Proven track record of effective dispute resolution and client relationship management, contributing to Hemlane's growth and success through innovative solutions and exceptional service.

-Managing recruitment and staff development, updating performance assessment documentation while enhancing ongoing staff education protocols. -Initiating and implementing innovative SaaS products, elevating the company's competitive advantage and driving growth. -Leading Hemlane's R&D and product line development, conducting pre-launch quality checks for new software updates. Leading the ideation, design, and implementation of AI products.-Overseeing property repair initiatives, acting as a liaison between owners and tenants, achieving a satisfaction rate exceeding 96% and de-escalating customer escalations.-Managing comprehensive financial record-keeping, overseeing invoice management (Zendesk) and accounts receivable for effective vendor management, ensuring accuracy, and compliance.

Calgary, Alberta, Canada

-Spearheaded publicity campaigns and event coordination for Craig Ginn, a distinguished figure at the University of Calgary, specializing in Religion with his personal project on Indigenous music.- Leveraged expertise in public relations to strategically represent Mr. Ginn's initiatives, fostering engaging experiences for diverse audiences.-Played a pivotal role in organizing events by facilitating setup, aiding in meticulous planning, and ensuring seamless operations. Collaborated closely to guarantee everything ran smoothly, contributing to successful and well-executed events.-Cultivated strategic partnerships and amplified the reach of Indigenous music initiatives by collaborating with YouTube content creators, curating music shows, and securing radio features, effectively extending the influence and appreciation of Indigenous music to broader audiences worldwide.

Calgary, Alberta, Canada

-Conducted site-specific orientations, performed regular hazard assessments, and facilitatedwalkthroughs with stakeholders. Collaborated with inspection officers to ensure alignment withblueprint designs for accurate work completion.-Oversaw planning and scheduling activities, updating schedules weekly, generating bi-weekly workand cost reports for effective cost management, and producing weekly reports.-Led project closure processes by managing final paperwork, preparing O and M Manuals (As-Buildsand Product Specifications), and addressing outstanding warranty or touch-up issues.-Coordinated tenders, managed digital files, and utilized cost control and analysis techniques tooptimize project outcomes.-Managed construction or redevelopment projects at Deerfoot City Mall outlet shops, handling abudget exceeding $100,000. Provided support for Superstore Bowness development with a budgetof $20,000,000

Calgary, Alberta, Canada

-Managed, updated, and revised schedules for over 300 projects, ensuring proactive weekly updatesthrough effective liaison with stakeholders.-Transformed claims into sales leads, yielding $350,000 in new revenue this quarter. Daily clientoutreach generated $852,000 in contributions within five months.-Orchestrated invoicing processes and supervised accounts receivable collections.-Facilitated responses to CAT (Catastrophe) situations by creating work orders, dispatching teams,and coordinating Project Managers for damage assessments. Utilized software tools such asXactiware, Xactanalysis, PSA, Encircle, and Xactimate.-Conducted thorough reviews and approvals of construction specifications, project plans,addendums, material & labor costs within trade contracts, and other relevant contract documents.-Conducted regular on-site inspections in property management. Collaborated with clients toaddress any disputes or concerns regarding work or subcontractors.

-Developed impactful marketing strategies targeting YouTube, Twitch, Twitter, and Instagramplatforms. Achieved a notable 72% increase in monthly viewings and a 32% surge in activeengagement.-Collaborated directly with the CEO and executive team to strategize and execute operational plansfor projects of various sizes. Managed day-to-day operational functions, including budget oversightand updates.-Cultivated partnerships with sought-after brands and personalities, facilitating marketingcollaborations on streams and social media platforms via joint sponsorship initiatives.-Created work breakdown structures, resource allocation plans, and cost estimations. Ensuredschedule data accuracy and provided detailed explanations for updated cost variances.

Calgary, Alberta, Canada

-Served as a point of contact for customer analytics and research in the area of forecasting andreporting. Created cost/margin analysis.-Experienced working with structured data, semi-structured data, and unstructured data,including data manipulation and/or mining.-Utilized supply chain metrics for materials and inventory management/ordering.-Gathered information, prepared presentations and reports as required to advance strategicplanning objectives.-Experience using Excel, SQL & Azure Databricks

Calgary, Alberta, Canada

-Supervised night crew of up to 10 workers and organized back warehouse.-Ordered stock for dairy and grocery sections. Helped with Inventory management, and logisticscoordinating. SAP, ERP software used for ordering-Maintained proper PPE and Health and Safety code throughout the department. Followed dailytemperature checks of dairy items.-Handled product truck loading and unloading with power-jack/forklift while managing backroomwarehouse.