Leona H. Email & Phone Number

Saint-Lambert, QC

• Served as a member of the Continuing Education's Recognition of Acquired Competencies (RAC) team
• Organized special events: alumni reunion, convocation, program launch, and information sessions
• Liaised with pedagogical advisors and content specialists to ensure the delivery of quality and efficient services
• Oversaw the admissions process for the Applied Business Development and Special Care Counsellling
• Managed bi-monthly pay for 50 Content Specialists with $0 error on a budget of $40,000 per month
• Edited communication and marketing materialsSelected Achievements:

Lt. Governor Education & Training 2008-2009, Lt Governor Marketing 2007-2008

• Responsible and accountable for the coordinated management of multiple related projects directed toward the achievement of district objectives
• Monitored the development and implementation of recruitment, retention and recognition programs for approximately 4,000 members across the province of Quebec and south-eastern Ontario
• Prepared the district budget ($125K) and administered the financial planning and reporting process
• Conceived, developed and/or executed successful marketing strategies and innovative promotional campaigns for membership recruitment and retention, educational achievements and program excellence
• Planned, organized and facilitated conferences, education fair, executive committees, training sessions and special events, including the implementation of an action plan, protocol and schedule
• Negotiated with third party vendors, identified and secured keynote speakers and workshop presenters, and sourced sponsorship for educational activities

• Provided professional editing and proofreading services
• Coached professionals on their presentation skills and content development
• Assisted entrepreneurs and non-profit groups in maximizing their marketing efforts
• Developed, organized and promoted special events and training seminars
• Recruited sponsors for various promotional initiatives in Ottawa and MontrealSelected Achievements:
• Created, organized and directed a sold-out event within two months for 200 participants

Ottawa, Canada Area

• Managed, coordinated and supervised the Government of Canada Workplace Charitable Campaign (GCWCC), Ministry of Foreign Affairs and International Trade Canada (DFAIT) in liaison with United Way Ottawa from start to.
• Planned, organized and coordinated events to increase awareness and participation: launch event, department retreat, recognition event, blitz canvas days, various fundraising activities, and retirement farewell tribute.
• Exceeded DFAIT’s monetary objective for the 2006 GCWCC by more than $145K, raising $1 million
• Surpassed the total donors of previous campaigns—an overall increase of near 10% in each category

Montréal, Canada

• Administered 256 authorized training centres and a staff of 145 global representatives
• Managed the application process from schools seeking approval to (a) conduct courses under the airline accreditation programme or (b) become an authorized training centre
• Managed a customer service team of eight employees responsible for 22,000 course enrolments and 35,000 annual exam registrations (including recruitment and hiring, work allocation, supervision and staff training, and.
• Investigated and resolved client complaints that could not be addressed through the normal application of policies and procedures
• Evaluated and determined the functional requirements for the integration of a learning management system (SABA)
• Assessed the impact of new procedures and new products on the training management systemSelected Achievements: