Leona H. Email & Phone Number

Saint-Lambert, Qc

• Served as a member of the Continuing Education's Recognition of Acquired Competencies (RAC) team• Organized special events: alumni reunion, convocation, program launch, and information sessions• Liaised with pedagogical advisors and content specialists to ensure the delivery of quality and efficient services• Oversaw the admissions process for the Applied Business Development and Special Care Counsellling• Managed bi-monthly pay for 50 Content Specialists with $0 error on a budget of $40,000 per month• Edited communication and marketing materialsSelected Achievements:• Planned, managed and successfully delivered College’s first convocation for Continuing Education

Lt. Governor Education & Training 2008-2009, Lt Governor Marketing 2007-2008

• Responsible and accountable for the coordinated management of multiple related projects directed toward the achievement of district objectives• Monitored the development and implementation of recruitment, retention and recognition programs for approximately 4,000 members across the province of Quebec and south-eastern Ontario• Prepared the district budget ($125K) and administered the financial planning and reporting process• Conceived, developed and/or executed successful marketing strategies and innovative promotional campaigns for membership recruitment and retention, educational achievements and program excellence• Planned, organized and facilitated conferences, education fair, executive committees, training sessions and special events, including the implementation of an action plan, protocol and schedule• Negotiated with third party vendors, identified and secured keynote speakers and workshop presenters, and sourced sponsorship for educational activities• Designed marketing and training materials for election campaigns, recruitment, retention and educational purposes • Delivered numerous presentations to small and large-sized groups within and outside ToastmastersSelected Achievements:• Achieved Distinguished District status, placing 20th among 81 districts worldwide (2009-2010)• Awarded: Excellence in Leadership (2009-2010); Excellence in Education and Training (2008-2009), and Excellence in Marketing (2007-2008), and several public speaking awards• Trained, supervised and motivated 6 division teams to President's Distinguished status• Attained 137%-198% of critical success factor goals for educational achievements and 100.9% for membership payments• Implemented a marketing strategy and sponsorship program that generated a substantial profit for a conference

• Provided professional editing and proofreading services• Coached professionals on their presentation skills and content development• Assisted entrepreneurs and non-profit groups in maximizing their marketing efforts• Developed, organized and promoted special events and training seminars• Recruited sponsors for various promotional initiatives in Ottawa and MontrealSelected Achievements:• Created, organized and directed a sold-out event within two months for 200 participants• Conceived and marketed a loyalty card with the support of 85 commercial partners• Self-published author and contributing author• Several guest appearances on television and radio programs• Raised funds for Breast Cancer Action Ottawa

Ottawa, Canada Area

• Managed, coordinated and supervised the Government of Canada Workplace Charitable Campaign (GCWCC), Ministry of Foreign Affairs and International Trade Canada (DFAIT) in liaison with United Way Ottawa from start to finish: - Duties included overseeing a core team of 19; campaign preparation; operational and strategic planning; following a critical path; communications; weekly reporting to senior officials - Served as a resource person for a team of 300 volunteers, including Missions overseas• Planned, organized and coordinated events to increase awareness and participation: launch event, department retreat, recognition event, blitz canvas days, various fundraising activities, and retirement farewell tribute to a federal deputy ministerSelected Achievements:• Exceeded DFAIT’s monetary objective for the 2006 GCWCC by more than $145K, raising $1 million• Surpassed the total donors of previous campaigns—an overall increase of near 10% in each category

Montréal, Canada

• Administered 256 authorized training centres and a staff of 145 global representatives• Managed the application process from schools seeking approval to (a) conduct courses under the airline accreditation programme or (b) become an authorized training centre• Managed a customer service team of eight employees responsible for 22,000 course enrolments and 35,000 annual exam registrations (including recruitment and hiring, work allocation, supervision and staff training, and performance appraisal)• Investigated and resolved client complaints that could not be addressed through the normal application of policies and procedures• Evaluated and determined the functional requirements for the integration of a learning management system (SABA)• Assessed the impact of new procedures and new products on the training management systemSelected Achievements:• Reviewed and revised the policy and procedures handbook to improve customer service and the section’s business position for training centres worldwide• Successfully accomplished IATA/ATDI global annual meeting within 90% of budget• Built and maintained a strong Distance Learning team during a period of major reorganization• Recipient of numerous letters of recommendation and appreciation from satisfied clients