• Provided key leadership and direction, effectively overseeing all daily operations for the Mobile Integrated Health (MIH) unit which included setting strategy for and monitoring a multitude of programs within the Henry Ford Health System. • Supervised all aspects of interviewing, hiring, and onboarding of employees, working in coordination with two direct reports to manage all training, development, and activity of a team of 13 personnel.• Leveraged strong task delegation, scheduling, and interpersonal communication to coordinate a range of operational endeavors, ensuring alignment with stakeholder key performance indicators (KPIs) such as reducing readmission rates to improve quality of care and saving long-term costs. • Led daily supervisor meetings to discuss strategy development and implementation to guarantee alignment with stakeholder expectations, metrics, and benchmarks. • Monitored the quality assurance and quality control of call volumes to optimize forecasting.• Managed daily administrative responsibilities that included payroll, time-off requests, employee scheduling, personnel updates, and inventory replenishment of durable medical equipment.

• Conducted daily evaluations of both personnel and equipment while coordinating the training and mechanical oversight of all MIH daily operations to sustain high level standards in quality, efficiency, and patient satisfaction based on the mission of the Henry Ford Health System. • Maintained vehicles and equipment through regular spot checks, ultimately scheduling service and negotiating fleet pricing agreements with mechanical vendors as needed to minimize costs. • Consistently evaluated MIH Medics to ensure patient and personnel safety based on regulations. • Utilized strategic scheduling to build cohesive call routes for team members, effectively creating more operational efficiency and reducing team burnout. • Communicated cross-functionally with case managers, physicians, and hospital staff as needed to prevent field issues and to protect standards set by Henry Ford Health System leaders.

• Selected above peers to lead a helicopter-based medevac detachment for the Michigan National Guard with full responsibility to provide coverage for ground forces using helicopter operations. • Served as the most senior Flight Medic, Advisor to the Commander on all enlisted soldier issues, and the Detachment Non-Commissioned Officer in Charge on multiple deployments. • Enforced all standards within the unit, ensuring that training objectives were met and that soldiers received the appropriate development to prepare for potential conflict. • Maintained communication with all soldiers and associated family members to protect emotional and physical well-being which created an environment with high levels of morale and reenlistment. • Oversaw all listed promotions and positioned personnel for long-term success by identifying and administering creative development initiatives. • Prepared and provided post-flight patient assessment documentation, in-flight monitoring, and evacuated wounded or casualties to a higher level of treatment as needed after triage.

• Assigned to a critical care transport team working 24-hour shifts, ultimately conducting advanced life support in both urban and rural areas across Wayne, Oakland, and Macomb counties.• Managed a high emphasis on urban trauma and transport related to IV, CPR, primary and secondary assessments/treatment, EKG, vital sign recording, and overall patient evidence-based care.

• Administered life support in the greater areas of Oakland County which encompassed both point of injury calls and critical care transports to ensure top-level aid to patients in all situations. • Evaluated the nature and extent of illness or injury to establish and prioritize excellent care.

• Supported advanced life paramedic needs within rural environments of central New York.• Established a safe driver training program to facilitate better access to professional development.