Leonard Brown Email & Phone Number

Greater New York City Area

Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.Provide regional local on-site client support, as necessary.

♣ Launch and provide high level of technical support onsite and remotely to more than 600 Apple users, troubleshooting and resolving hardware and software issues in both macOS and iOS.♣ Create and maintain OS X Server for campus classrooms, recommending technical feasibility solutions for performance improvement and saving more than $6k in repair costs. ♣ Responsible for the setup, deployment, and support for all new and existing iPads and Mac computers for classroom labs and incoming students. ♣ Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems; troubleshoot and resolve network connectivity issues.

Springfield, Massachusetts Area

• Responsible for administration, second level troubleshooting and ongoing support of a system or technology platform. Provide front line administrative support. Assist clients with file permissions and responds to the needs and questions concerning their access to system resources • Perform a variety of installation, and maintenance tasks on selected infrastructure and application environments (including security patches, application upgrades, BIOS/Firmware, etc.) • Assist in troubleshooting and diagnostics of problems (hardware and software) • Assist Engineers and Designers with implementation of solutions for infrastructure and application servers.

Help customers discover, enable, and implement high value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations. Troubleshoot and provide timely resolution to all customer software and hardware issues.

Use my problem-solving and people skills to ensure swift resolutions to technical problems of every kind involving both iOS and all versions of Mac OS X.

Bachelor Of Arts (B.A.), Communications

Education record

Activities and Societies: Varsity Basketball, Varsity Volleyball