Leonard D. Email & Phone Number

Lake Elsinore, California, United States

Lake Elsinore, California, United States

Manage all Mitigation Department staff covering Orange County, LA County, Riverside County, and San Diego County

Anaheim

Corona, Ca

Deploy all personnel, resources, and discipline necessary to lead the business operations to achieve the budgeted revenue, profits, goals and objectives. Manage 10 two-man HVAC and plumbing installation crews. Oversee installation and customer service departments. Managed booking quality of calls booked by the call center. Maintained production / monthly goal reports for the corporate headquarters. Responsible for employee scheduling, hiring and termination. Manage a 25 vehicle fleet.• Ensured filed labor costs remained below 7%.

Garden Grove, Ca

Responsible for ensuring company monthly and annual budget goals are met. Managed 8 two-man HVAC and plumbing installation crews. Overseen all departments company-wide. Managed booking quality of calls booked by the call center. Maintained production / monthly goal reports for the company owner. Responsible for employee scheduling, hiring and termination. Manage 32 vehicle fleet. Responsible for Telecom & Network management.• Helped develop and implement multiple processes to streamline employee performance.

Tustin, Ca

Managed day-to-day operations of the Customer Service Department. Maintained call center and operations productivity reports for corporate headquarters. Maintained the quality of support given to current and new customers. Responsible for employee scheduling and payroll.• Ensured sales and service opportunities were booked and corporate revenue goals were met.