Leonard Gilbert

Leonard Gilbert Email and Phone Number

ITIL/ITSM Solution Owner @ Hyland
westlake, ohio, united states
Leonard Gilbert's Location
Milo, Maine, United States, United States
Leonard Gilbert's Contact Details
About Leonard Gilbert

Leading and providing strategic direction for IT Service Management. ServiceNow platform and process owner.

Leonard Gilbert's Current Company Details
Hyland

Hyland

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ITIL/ITSM Solution Owner
westlake, ohio, united states
Website:
onbase.com
Employees:
3312
Leonard Gilbert Work Experience Details
  • Hyland
    Solution Owner
    Hyland Aug 2021 - Present
    Remote
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  • Vertiv
    Director Global Service Desk And It Operations
    Vertiv Jun 2019 - Aug 2021
    Westerville, Ohio
    Leading Global Service Desk and IT Operations
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  • Vertiv
    Global Itsm Manager
    Vertiv Mar 2018 - Jun 2019
    Westerville, Ohio
    Managing Global IT Operations7x24 Global Network Operations CenterMajor Incident ManagementIncident\Problem\Change\Release ManagementServiceNow Development OperationsNotification and escalation communication processesServiceNow Platform Owner
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  • Rolta|Advizex
    Itsm Manager
    Rolta|Advizex Jan 2017 - Oct 2019
    Columbus, Ohio Area
    Managing the business development and resources for the Service Management practice.Providing the following services:*Process improvement consulting*Multi-platform Service Management development*Quality assurance*Administration and support *Training*ServiceNow Partner*ITIL v3 Certified
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  • Rolta|Advizex
    Delivery Consultant
    Rolta|Advizex Sep 2015 - Apr 2018
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  • Huntington National Bank
    It Service Delivery Manager
    Huntington National Bank Oct 2007 - Aug 2015
    Columbus, Ohio Area
    Manage service delivery for ServiceNow and (x)Matters applications
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  • Huntington National Bank
    Qa Lead
    Huntington National Bank Oct 2007 - Aug 2013
    Manage multiple medium to large projects. Create test plans and testing estimates. Manage the constructing and executing of test scripts using HP tools. Produce testing and defect status reports. Intiate defect and remediation meetings when necessary. Coordinate performance and security testing as needed. Manage testing staff of 10+
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  • Huntington National Bank
    Quality Assurance
    Huntington National Bank Oct 2007 - Nov 2012
    Columbus, Ohio Area
    Moved to Senior QA position via a merger between Sky Bank and Huntington National Bank. I help plan and coordinate testing efforts for all major Delivery Channel products. Administrator for HP Quality Center. I have excellent skills using Quality Center, Quick Test Professional and LoadRunner.
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  • Huntington Bank
    Enterprise Quality Assurance Manager
    Huntington Bank Nov 2012 - Aug 2013
    Columbus, Ohio Area
    Develop testing standards for waterfall and SCRUM\Agile methodologies. Manage testing environment and tools used for testing and defects. Promote the use of HP ALM, HP Load Runner, HP Quick Test Professional, Gherkin, Ruby, and Cucumber.
  • Sky Bank
    Manager - Online Banking
    Sky Bank Oct 2003 - Oct 2007
    Managed Commercial and Retail Online Banking systems and applications.
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  • Sarcom
    Senior Engineer
    Sarcom 1992 - 2000
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Leonard Gilbert Skills

Testing Quality Center Quality Assurance Test Planning Qtp Management Troubleshooting Leadership Technical Support Resource Management Information Technology Outsourcing Sdlc Business Analysis Hp Qtp Process Improvement Requirements Analysis Vendor Management Waterfall Itsm Business Process Improvement Hp Quality Center It Service Management Software Documentation Software Development Life Cycle

Leonard Gilbert Education Details

Frequently Asked Questions about Leonard Gilbert

What company does Leonard Gilbert work for?

Leonard Gilbert works for Hyland

What is Leonard Gilbert's role at the current company?

Leonard Gilbert's current role is ITIL/ITSM Solution Owner.

What is Leonard Gilbert's email address?

Leonard Gilbert's email address is lg****@****zex.com

What is Leonard Gilbert's direct phone number?

Leonard Gilbert's direct phone number is +161453*****

What schools did Leonard Gilbert attend?

Leonard Gilbert attended Stautzenberger, Washburn University, Junction City High.

What skills is Leonard Gilbert known for?

Leonard Gilbert has skills like Testing, Quality Center, Quality Assurance, Test Planning, Qtp, Management, Troubleshooting, Leadership, Technical Support, Resource Management, Information Technology, Outsourcing.

Who are Leonard Gilbert's colleagues?

Leonard Gilbert's colleagues are Ajit Kumar Bishoyi, Fabian Bocanegra Diaz, Austin Salinas, Jose M Piñeros Gonzalez, Padma Madichetty, Debosmita Chakraborty, Jeroen Wijnstra Bict.

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