Leonard Smith Email and Phone Number

Consulting on FileMaker SolutionsConsulting on desktop publishing solutions for several independent distributers and a large convienience store company.

• Acted as liaison between Sales / Customer, Pre-Press, Production, Shipping and outside suppliers, as required. Key contact on a daily basis for production issues.• Planned and organized projects to satisfactory completion, while maintaining tight schedules. Upon receipt of print order from customer, entered job into production systems and planned most efficient method of production by translating external customer requirements into information system understands. Collaborated with Scheduler and Production teams to maintain production timeline.• Created, reviewed and distributed accurate and timely manufacturing production instructions from multiple sources including print order, customer emails and standard notes. Entered instructions for production staff including prepress, press, bindery, mail and shipping. Forwarded detailed information including color concerns, quantities, packaging details and delivery requirements.• Partnered with third party suppliers on components of a job not produced in plant. • Coordinated material and work with manufacturing, outside vendors and shipping services resulting in successfully meeting customer’s requirements.• Communicated schedule requirements to clients, manufacturing, and suppliers, especially during times when timeline could not be met due to production overbooking, equipment failure or late submissions from customer. Communicated via email, phone or in meetings.• Monitored job at various stages of production which ensured all specifications met, and customers and sales team stayed informed on status of job.• Completed billing information in a timely manner which ensured adequate cash flow for company.• Selected as active core member of Implementation team for new Estimating and Production Planning software program.• Proactively sourced opportunities to improve workflow and efficiency with respect to equipment and processes for each job. • Active member of Social Club committee

• Provided leadership to Metis Employment and Training (MET) departments regarding ARMS Database system. Acted as point of contact and provided support for all 30 users, including home office and six satellite locations. Personally travelled to majority of sites to provide in-person training.• Created training materials, user guides and facilitated training program for ARMS Database system. Utilized material supplied from ARMS Developers to create user manual which was easy to read and allowed each user to learn process from start to finish. Training sessions varied by location and provided sessions for up to ten participants, including one-on-one training sessions for new hires and Managers. Created “Tip of the Week” program which focused on an identified issue.• Oversaw ARMS Database, which included ensuring accuracy and integrity of data entered which was utilized as a source of data for monthly reporting.• Liaised with ARMS support team to troubleshoot issues and create new processes and reports.• Met requirements to qualify for and receive reliability security clearance with Government of Canada which allowed for access to pools of data. Held data to highest degree of confidentiality.• Developed Excel spreadsheets and tools which captured and analyzed data from a variety of different formats. Reports included demographics including post-secondary education and employment, as well as reports specific to MMF which allowed for comparisons against other organizations across Canada.• Coordinated all statistical activities of MET department including preparation of regular reports, data analysis for purpose of presenting statistics, which identified areas requiring further activity or strategic planning.• Researched and prepared reports on Aboriginal issues as related to MET activities including labour market information on trades and other careers.• Delivered presentations to groups ranging in size from one to several hundred attendees.

Designed and developed Filemaker Pro database projects including docket & estimating systems, store-profiling systems, customer catalogs, production planning, and order entry databases.Created training programs, instruction manuals, and informational handouts.Trained both clients and internal users through webinars, in class sessions, individual sessions and on site visits.

Plan and supervise the ongoing activities as they related to production including labor, maintenance and consumables, costs and budgets, health and safety, team moral, participate in the hiring and discipline process.Responsible to liaison with senior management, sales, other departments and clients as to product quality and customer expectations/company standards. Supervision of pre-press, design and digital output employees spanning several shifts, planning activities and providing guidelines for team, planning staffing requirements, controlling overtime and organizing vacations.Performed employee evaluations and arranged/provided training. Provided needed coaching and feedback.Provided on site training to clients on submission guidelines.Planned and facilitated meetings between external and internal departments on the subject of production planning, health & safety or other department requirements.Ensured that the company policies and procedures are complied with, this included Health and Safety, IT, Chain of Custody, etc.Responsible to maintain prepress IT infrastructure. This included sourcing new equipment, hardware and software installations, and regular updates.Responsible to source outside vendors for specific IT functions that included website revisions, website creation, IT Training and cloud server hosting.Participated on health and safety committee, as well as attended several H&S seminars at Manitoba Workplace Health and Safety.Lead several 5s committees to completion, was the Continuous Improvement Coordinator from 2009 - 2011.Participated as the business unit’s representative on the national manufacturing efficiency committee from 2009 - 2011.

Loading, pre-flighting, troubleshooting and correcting files client files. Creating client specific RIP files, Q&A (quality assurance) proofs and minor image manipulation & close cutting.

Loading, pre-flighting, troubleshooting client files, creating RIP files, platemaking in a CTP environment, creating client Q&A proofs, and managing workflows to ensure production schedule is met.

casual on callCredit Investigating and Granting, Customer Account Collections, Account Reconciliations, Customer Service and Retention, Data Entry (Order Management), Customer Correspondence, Goal Planning/Problem Solving, Maintaining a DSO of 43 Days Administered the Budget plan for Central Canada & NW Ontario

Credit Investigating and Granting, Customer Account Collections, Account Reconciliations, Customer Service and Retention, Data Entry (Order Management), Customer Correspondence, Goal Planning/Problem Solving, Maintaining a DSO of 43 Days Administered the Budget plan for Central Canada & NW Ontario

Part Time - On Call - Pre-PressLoading, pre-flighting, troubleshooting client files, creating RIP files, platemaking in a CTP environment, creating client Q&A proofs, and managing workflows to ensure production schedule is met.