Leonard Watson Email and Phone Number

• Efficiently led and managed a team of over 100 employees, overseeing several departments, including service, shipping, receiving, warehouse, dispatching and freight, and production. Increased inclusiveness in the workplace and fostering and nurturing a cohesive team environment with a 20% increase in organization health survey for my team. • Designed and executed a comprehensive training program for new hires, reducing employee turnover by 15% and improving overall team performance.• Managed daily warranty operations by analyzing and evaluating warranty data and claims to determine validity, accuracy, and eligibility, reducing the facility's fraudulent claims by 10%.• Liaise and collaborate with customers, suppliers, and manufacturers to address and resolve warranty-related issues, fostering strong relationships and ensuring timely resolution. Produce regular reports and analyses on warranty claims and performance metrics.• Played a pivotal role in successfully implementing and developing new CRM and production software, showcasing adaptability and technological prowess. • Research and identify opportunities and strategies for efficient warranty claims processing involving data analysis and process optimization. Conduct audits to ensure compliance with warranty policies and standards.• Implemented lean manufacturing principles, achieving a remarkable 20% increase in production efficiency and an impressive 15% reduction in manufacturing costs, showcasing practical cost management skills. • Oversaw inventory levels, coordinated with suppliers, and oversaw procurement to ensure timely availability of materials and components by developing new business strategies that enhanced supply chain processes, reducing stockouts by 30% and lead time by 25%.

• Managed the entire construction process for 20 high-profile projects, ensuring timely and cost-effective delivery.• Spearheaded business development efforts, successfully bidding on and securing multi-million-dollar contracts with companies like Humana, Amazon, and Mylan.• Developed and implemented Standard Operating Procedures (SOPs), improving department efficiency and project outcomes.• Coordinated with engineering, production, quality assurance, and supply chain teams to ensure seamless project task execution and resolve issues. • Implement risk management strategies to identify potential project risks and develop mitigation plans to minimize impact. • Tracked project performance, including key performance indicators (KPIs), and presented progress updates to senior management and stakeholders.• Foster strong relationships with vendors, contractors, and external partners to ensure project requirements are met and deliverables are achieved.

Produced a detailed project plan, aligned with the Project ManagementMethodology and Strategy. Oversaw budgetary objectives ranging from $30K to$100k to deliver results within quick timeline constraints. Coordinating changesto the project scope, schedule, and costs using appropriate verificationtechniques.● Oversaw client relationships with high touch customer service collectingdetailed ordering briefs and clarifying requirements of each project. Conferringwith superintendents, agencies, and owners to resolve field problems forpriority clients such as Tom Brady & the Kennedys.● Developed leadership skills managing a team of 3 project managers,progressively receiving increasing responsibilities and promotions on track tobecome junior VP.

Played an integral role in identifying and improving manufacturing practicesthat decreased production time frame by over 36% and reduced manufacturingdefects by 20%, leading to Increased profits by60% by lessening wasteful spending.● Supervisedsed over 20 workers, scheduling employees and creating workmanagement swimlanes. Handled daily schedules to increase dailyproductivity and production turnaround time.● Organized and kept track of inventory, daily reciepts & deposits, andemployee payroll through industry standard software systems