John Leonard Bartolome Email & Phone Number

My name is John Leonard Bartolome and I have a strong passion for Hardware and Software development. Follow me on the Trailhead Community! www.salesforce.com/trailblazer/jbartolome-hppykttl and let's exchange ideas together! Currently, I am employed at a company specializing in Technical Support Specialist and Junior Salesforce Administrator at Recorded Future where I have the privilege to troubleshoot Client and end-user issues, I demonstrated a deep understanding of complex technical issues while maintaining a customer-centric approach. My ability to break down intricate technical concepts into easily understandable terms, both verbally and in written communication, has consistently received positive feedback from clients and end users I am committed to ensuring a seamless and satisfactory experience for users while resolving their technical challenges.Previously I was part of Alorica specializing in Workforce Management where I had the privilege of Producing reports and analytics on Excel and informing the management team about performance trends, and opportunities to improve KPIs by collaborating with other internal departments to identify and resolve issues impacting the customer experience.In the past 5 years working at Dell Inc. as a Technical Support Specialist, I've gained knowledge about assisting with the client side and I am proficient in Salesforce and Citrix CRM. I am constantly seeking opportunities to enhance my skills and stay updated with the latest Technology Trends.

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