🛡 Len Smith Email & Phone Number

Hoboken, New Jersey, United States

Helping state and local government and public educational institutions advance and mature their cybersecurity practices and assisting governments in cost-effectively securing their identity management platforms. How secure are your identities from a cyber-attack or simply human error? 𝘏𝘰𝘸 𝘲𝘶𝘪𝘤𝘬𝘭𝘺 𝘤𝘢𝘯 𝘺𝘰𝘶𝘳 𝘰𝘳𝘨𝘢𝘯𝘪𝘻𝘢𝘵𝘪𝘰𝘯 𝘳𝘦𝘤𝘰𝘷𝘦𝘳 𝘺𝘰𝘶𝘳 𝘪𝘥𝘦𝘯𝘵𝘪𝘵𝘪𝘦𝘴? Days....Weeks....Months? 𝗪𝗵𝗮𝘁 𝗶𝗳 𝗜 𝘁𝗼𝗹𝗱 𝘆𝗼𝘂 𝘄𝗲 𝗰𝗼𝘂𝗹𝗱 𝗿𝗲𝗱𝘂𝗰𝗲 𝘁𝗵𝗮𝘁 𝗿𝗲𝗰𝗼𝘃𝗲𝗿𝘆 𝘁𝗶𝗺𝗲 𝘁𝗼 𝗺𝗶𝗻𝘂𝘁𝗲𝘀. If you want to know more, please reach out to me.

International

Oversee global customer success, advocacy, and support for a diverse array of customers, across all industries and sizes. Guide customers through the onboarding process, providing both technical training as well as consultation on best practices and implementation. Monitor customer product utilization and work with customers to promote a deeper level of product adoption and business value.

Hartford, Connecticut Area

Len was responsible for implementing the state's enterprise Office 365 Program Office and led the state's efforts to implement an enterprise Office 365 tenant, in addition, he was also responsible for overseeing the state's enterprise messaging service, which provides email, managed file transport and collaboration solutions to Executive Branch agencies and staff. His achievements at the state included: ► Implemented "eDiscovery as a Service," providing state agencies with a centralized service supporting discovery needs associated with litigation matters, administrative needs, investigations, as well as Freedom of Information requests involving email. This service has reduced the average wait time from many months down to days. Len frequently works with agency legal directors and staff on matters related to eDiscovery and has been called upon to testify in court on the state's eDiscovery practices related to messaging.► Partnered with the Office of the Attorney General to help develop and implement uniform standards for the process by which state agencies handle eDiscovery needs.► Led the migration of the state's enterprise messaging platform from Exchange 2007 to Exchange 2013, which included moving 63,000 accounts, 60 agencies, 300 Tb of data and over 700M records in four short months, with no disruption to agency operations. As part of this effort, Len and his team were able to reducing the cost to deliver messaging services by 50%. ► Served in the capacity of Agency CIO for the Department of Children and Families, the Department of Banking and the Worker's Compensation Commission.

As Principle Consultant and founder of PreciseMind, Len provided his clients with information system architecture consulting, technology support and project management. ► He was engaged to act as the Technology Implementation Manager for the initial implementation of the State of Connecticut’s Offender-based Tracking System (OBTS), part of the state’s Criminal Justice Information System (CJIS). In this capacity, he managed the implementation and delivery of a UNIX-based multi-tier architecture involving J2EE, Java Messaging (JMS), IBM WebSphereMQ, Oracle Forms, Reports and Discoverer as well as an Oracle 8i database. Included in this implementation was the design and implementation of the WebSphereMQ messaging infrastructure and the co-design and implementation of the OBTS' Transformation Engine, which ensures OBTS-required XML-compliancy for legacy state CJIS applications, such as CRMVS.► Len was also engaged by the State of Connecticut’s Department of Children and Families to develop and recommend a strategic information systems architecture that provides a new foundation for the future development of agency enterprise-class applications, most specifically to facilitate the eventual transformation of their existing SACWIS application (LINK). The result of this engagement was the development of the agency's strategic architecture, that provided guidance for the development of future enterprise applications at DCF.

Len was co-founder, President, and Director of System Dynamix Corporation, a Connecticut-based information systems consultancy serving an international clientele. ► His leadership was instrumental in contributing to the outstanding growth of this company, from a small start-up in 1994 to a highly-regarded professional services consultancy with revenues reaching $10M in 2001.► In addition to his executive role, Len provided consulting services to an array of key clients, providing management consulting and information system architecture advice for clients such GBT, CIGNA, The Travelers, Gibbons, Plc, Bermuda as well as the States of Connecticut and New York, among others. ► He was the principal architect of Connecticut's Offender-Based Tracking System (OBTS) a multi-agency information sharing system, part of that state’s then $24M integrated Criminal Justice Information System (CJIS) initiative. At the time, OBTS was the nation's first full-integrated justice system. ► He consulted with New York’s Office of Child and Family Services (OCFS), to review and evaluate that state's existing $500M Child Welfare Case Management System (CONNECTIONS) and to develop recommendations for a strategic replacement for that State’s aging and troubled system. ► He partnered with The Travelers to provide architecture design support for the integration of voice and data that was required for a new outbound telemarketing call center, located in Knoxville, TN. This required the integration of insurance data located in a variety of systems with the call management system.► He also provided executive-level advisory services to various community banking instutions in New England, assisting key leadership and the respective Boards with strategic and tactical decision-making related to their information technology assets. This "on-demand" CIO role was considered a valuable service by these institutions during a time of increasing competitive pressure.

As a senior technology consultant, Len was responsible for engaging with a variety of clients to assist them with software development and implementation needs. His accomplishments include:► For the Hartford Insurance Group, he designed, developed and implemented a comprehensive User ID administration system that consolidated account management into a single repository and streamlined the administration of RACF, UNIX, VM/CMS and other system user accounts through the use of "administration agents" that automated much of the account administration. ► He supported the design, development and integration of a legacy AARP personal lines system into a new call center for The Hartford Insurance Group.

Len was recruited by Shawmut to develop, implement and lead the bank’s first integrated Human Resource Information System (HRMS) organization and to manage and improve Shawmut’s diverse portfolio of HR systems.► Len was instrumental in improving the level of access to critical HR performance and cost data for bank leadership during a time intense competition among super-regional financial institutions.► He managed the bank's payroll and benefits department, which included departments in Hartford and Boston with a monthy average of 17,000 payees. ► Len architected and implementing an enterprise wide, integrated HR information reporting strategy.► He laid the vision and framework to provide bank employees with self-service access to their HR information and to permit employees to update and maintain basic personnel information. This was expected to result in annual personnel savings of $700K.► Developed and implemented an annual IT expense, asset and project portfolio review to assist the Executive Vice President in evaluating and priortizing strategic and tactical efforts involving Information Technology.► Len managed a multi-state staff of 50 professional and administrative employees and an annual budget of $13M.

West Hartford, Connecticut, United States

Mr. Smith was a member of the core team that wrote the first PC-based version of a clone of the IBM ISPF environment, running under Microfocus COBOL, to support SAGE Software's APS Version 1.8. His responsibilities included implementing all editor commands in the PDF editor, developing and implementing a file tailoring facility as well as the development of a syntax compiler for JCL executed on the local platform.

As a member of the Personal Lines Team, Mr. Smith was responsible for the additional development and maintenance of the Focus® based Personal Lines Information System and related and supportive batch and online systems written in COBOL and Focus®, as well as supporting the AARP Call Center. He was assigned as his unit’s technical coordinator and participated in the hands-on assessment of the Wang-based Developer Workstation. Mr. Smith was a co-nominee for the Harold S. Geneen Award, The Hartford’s then highest award for personal achievement.

Connecticut & Texas

Len was selected to participate in CIGNA Corporation's then highly-valued Claim Management Development Program, CIGNA’s MBA-oriented comprehensive development program for Claim Office Managers. ► Reengineered the operations of the claim office mail room that resulted in a dramatic improvement in that unit's ability receive and prepare incoming claims for distribution to the analysis units. As a result, the mail unit had no processing backlog on four of five workdays without any increase in staff. This unit was responsible for processing over two million claims annually.► Developed enhanced performance and forecasting metrics that permitted improved planning and forecasting of claim volumes and processing performance.► Responsible for planning and overseeing the relocation of a key claim office to a new location. This included designing and overseeing the build-out of the new facility, computer and telecommunications infrastructure, customer communications and related activities.► Designed and develped a prototype online management system that streamlined performance oversight and provided office management with daily access to performance and quality metrics. This was a significant improvement over the prior model, which reported metrics twice monthly.► Worked with the local school system to propose and implement a work study program with the local high school to provide students with intern opportunities for exposure to the corporate workplace. This resulted in a successful work-study experience for a number of seniors.► Managed a staff of up to 200.► Responsible for overseeing analysis into claims that involve significant costs or high volumes of claim data, such as claims involving to chronic illnesses or traumatic injuries.

Upon completion of basic training and subsequent law enforcement training, Len was assigned as a Military Policeman (MP) to Marine Corps Base, Camp LeJune. In 1979, based on his outstanding performance as a MP he was selected for assignment as a Military Police Investigatory for later assignment as a Criminal Investigator (CID), responsible for the investigations of crimes against persons and property aboard the base.Len was honorably discharged.

General Business

General Business