Leo Jager Email & Phone Number

Groningen, Gr, Nl

Groningen Area, Netherlands

- De (IT) business meenemen in de ontwikkeling mbt cloud computing- Operationele aansturing van externe IT-dienstverleners op infra,- en hostinggebied - ServiceManagement (ITIL Incident,- Change,- en Problemmanagement)- Agile werken (KANBAN, Scrum)- Waarborgen van kwaliteit van IT-infrastructuur diensten- Operationele Security- Procesoptimalisatie

Groningen Area, Netherlands

IT professional with experience in Service Management. From 2007 onwards he has been working for different international gas & oil majors like NAM, Shell, ENI and Agip.SLA managementASLPRINCEITIL

Groningen Area, Netherlands

Jr Business Analyst @ Nederlandse Aardolie Maatschappij (NAM) (Contractor)Being Business Analyst in NAM it is Leo’s responsibility to design prototypes based on business requirements. Workflow improvement and manage releases for Earthquake Provisional Solutions programme is in scope as well. Also responsible for the Service Delivery of a Microsoft Dynamics CRM solution with about 80 users.

Zwolle Area, Netherlands

Functioneel Beheerder GEO Systemen @ Enexis (Extern)-In stand houden van de gedefinieerde functionaliteit van informatiesystemen d.m.v. functionele beschrijvingen, werkinstructies, autorisaties en documentatie. -Zorgdragen voor het juist in beheer nemen van nieuwe informatiesystemen of wijzigingen binnen bestaande informatiesystemen, door het plannen van onderhoudsactiviteiten t.b.v. het onderhoudsplan en releasekalender. -Draagt mede zorg voor adequaat Business Proces Management (BPM). Beheert informatiesystemen in complexe ketens, maakt informatiestromen inzichtelijk en ondersteunt lijnorganisatie in procesoptimalisatie door monitoring en performance meting van de bedrijfsprocessen. -Zorgdragen voor de inhoudelijke uitvoering van het incident, probleem en wijzigingsproces en het bijhouden van de betreffende administraties. -Verantwoordelijk voor het begeleiden van acceptatietests en het hanteren van acceptatiecriteria daarbij. -Ondersteunen bij het gebruik van systemen door het geven van (aanvullende) opleidingen, workshops e.d. -Evalueren van het gebruik van systemen door pro-actief, het gebruik en de gegevensactualiteit te monitoren en hierover te rapporteren of verbetervoorstellen aan te dragen. -Verzorgen van informatie- en dataverstrekking aan lijnorganisatie. -Vormt onderdeel van de 1e lijns functionele helpdesk. -Aansturen en coördineren van (externe) applicatiebeheerders/engineers.

Assen, Netherlands. Atyrau, Kashagan

Service Management Consultant @ Agip KCO (Contractor)ENI/AgipKCO is one of the venture partners responsible for execution of the first production phase of a Greenfield oil project in Kazakhstan. This mega project contains a unique combination of technical- and environmental challenges like political pressure, high-pressure reservoir, extremely swallow waters and extreme weather conditions. Scope of the first phase is designing IT services matching the business processes of the production team perfectly. In order to complete this task right, Leo has been travelled to Atyrau on a frequent basis. Primary task of Leo was to translate business processes to IT services and solutions. Main objective was to design local and global services from an business IT perspective. Result of this exercise was a complete package of documentation and models bundled in an Operational Level Agreement including deliverables created by Leo himself like: a logical- and physical support model, a responsibility assignment matrix, process workflows, interfaces and service levels. This assignment has been completed successfully with as end result a solution signed by all stakeholders in scope.

Atyrau, Kashagan; Assen, Netherlands

IT Support Consultant @ North Caspian Production Operations Company (NCPOC) (Contractor)Shell is one of the venture partners responsible for execution of the first production phase of a Greenfield oil project in Kazakhstan. This oil mega project contains a unique combination of technical- and environmental challenges like political pressure, high-pressure reservoir, extremely swallow waters and extreme weather conditions. Shell is responsible for the Operations & Maintenance part and delivers common support services for the other venture partners. In order to complete this task right, Leo has been travelled to Atyrau on a frequent basis. Leo has been asked to transition these support services from project mode to operational status. His knowledge of Shell Project Delivery Framework (PDF) helped him to successfully deliver all Transition To Support deliverables resulting in a weekly report showing the progress to the steering committee. Besides this Leo designed and implemented following ITIL processes to the IT organization: Incident Management, Situation Management and Transition to Support.

Groningen Area, Netherlands

Assist Desk Lead @ Nederlandse Aardolie Maatschappij (NAM) / Shell (Contractor)Being Team Lead in Shell Upstream International Europe (UIE) it was Leo’s responsibility to meet the globally agreed Service levels by managing the daily operation of an application support team. This international team has about 40 IT specialists from The Netherlands, Norway, United Kingdom and India. The team is responsible for run & maintenance and developing of 500 applications used in whole Europe. By making use of his ITIL knowledge Leo was able to manage the team from a Service Management perspective to meet the targets defined in the Service Level Agreement. During his assigment as Assist Desk Lead the end users rated the service as ´Very good´ resulting in extension of the service contract for mulitiple years. Leo implemented new service management tooling and procedures successfully as well during this period.Tools: Service Manager (HP), Asset Manager (HP), Business Objects, Avaya.

Groningen En Omgeving, Nederland

IT Support Analyst @ Nederlandse Aardolie Maatschappij (NAM) / Shell (Contractor)As Support Analyst Leo’s main focus was solving issues with applications used in the Production-, Business Administration- and Engineering portfolio of Shell Upstream International Europe (UIE). He was part of a team of about 40 support specialists and developers working from The Netherlands, United Kingdom, Norway and India responsible for supporting and developing of 500 applications. By making use if his ITIL knowledge in combination with his technical skills Leo supported over 30 applications himself. Besides delivery of support he coordinated and implemented changes as well. He also onboarded and decommissioned several applications successfully. During his assigment as Support Analyst the end users rated the service as ´Very good´ resulting in extension of the service contract for mulitiple years.

Assen

IT Focal Point Dispatching Center @ Nederlandse Aardolie Maatschappij (NAM) / Shell (Contractor)In NAM/Shell the Dispatching Center is the nerve center of the supply and demand process of gas on the international market. Hydro carbon accounting IT systems are supporting this process. Leo has been asked to be the focal point of all IT systems in scope. He acted as interface between End User Computing Support, Application Support, Infrastructure supplier and vendor in order to deliver the agreed service levels. By working together with the business closely, he managed to improve the service delivery.

Groningen Area, Netherlands

As IT Support Engineer Leo was capable of solving incidents impacting the Windows Operating System used in the KPN domain. He was part of a team of 30 engineers supporting over 2000 workstations. Registration, analyzing and prioritizing incidents was the main task of him for both soft- and hardware related issues.

Groningen Area, Netherlands

Order entry and optimizing/improving the production process in a logistic environment was Leo’s key responsibility.

Groningen Area, Netherlands

VCD IT group is one of the bigger independent IT businesses in The Netherlands. Leo worked for the Professional resourcing division and was adminstrator of a small data warehouse and inhouse infrastructure. He received education by completing the Microsoft Certified Solutions Expert programme successfully.

Bachelor, Business It & Management

Mbo4, Systeembeheerder