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OPERATIONS AND MANAGEMENT PROFESSIONALTeam Leadership | Business Process Improvement | New Business Development | CompliancesMarket Analytics | Profitable Growth | Public Relations & Outreach | Relationship Building► Energetic, accomplished, and customer-focused business professional offering an array of operational, organizational, administrative, and team leadership abilities centered on delivery of outstanding customer experiences in challenging and process-driven business environments.► Extremely well-versed in best customer service management principles and practices, serving as a brand ambassador, public relations touchstone, and market developer with insight into systems and means of business growth, revenue and profit increase, and value added servicing of clientele in large territories and within expansive organizations and networks. ► Track record of excellence in portfolio management operations being accountable for tens of thousands of clients; able to build high performing teams, enact change management, govern complex compliance's, implement cost controls, and bolster brand visibility through service-driven initiatives and reforms.
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Head Of BodeBode Homes Jul 2022 - Present -
Vp, Property ManagementDarwin Homes Mar 2022 - Jul 2022 -
Vp, Head Of Resident Performance And ServicesAmherst Holdings Mar 2018 - Mar 2022Austin, Texas -
Manager, Resident OperationsAmerican Homes 4 Rent 2015 - Mar 2018Las Vegas, Nv★ Conduct cross-functional operational planning and leadership of this REIT with accountability for a national portfolio of 48K single-family homes and the training, supervision, and direction of 40 staff including five direct reports.★ Oversee and administer leasing programs, renter applications, and associated legal compliance's, supporting the vested interests of renters and stakeholders; compile rental packages and income qualifiers as well as risk management protocols.★ Collect and accurately manage $850MM annual accounts receivable for 48K+ households; compile tenant records, draft lease renewals, and maximize contract extensions.★ Enforce principles of world class customer service across all departments; build and deepen existing relationships to facilitate new business development, a thriving community, and year over year growth. ★ Touchstone for corporate policy making, policy education, and renter rights; compile performance and trend data for management perusal and continuous improvement within resident operations. ★ Streamline lease creation and administration using effective process improvement; ensure compliance with Fair Housing and oversight agencies.★ Automated lease management systems from manual operations, centralizing all operational procedures for uniform nationwide administration, eliminating disparity across portfolios and reducing stakeholder risk.★ Wrote risk management guidelines to delineate ideal tenant qualities, general leasing principles, and reduce bad debt. -
Supervisor Of Tenant UnderwritingAmerican Homes 4 Rent 2014 - 2015★ Directed workflow and organizational itineraries for six underwriters while presiding over tenant qualification process; personally reviewed applicants, background information, and ascertained eligibility, application compliances, and validity of data.★ Recruited, trained, and led top performing teams, onboarding them to organizational systems and processes and fostering individual and group success; established itineraries and managed performances. ★ Championed market development as a proactive brand ambassador implementing PR policy and systems; devised marketing collateral and consistent messaging.★ Monitored and resolved all quality control issues for tenants; investigated property and maintenance violations, and levied fees; networked with 20K homeowner associations to improve compliance management.★ Boosted organization-wide interactivity and rapport at all levels to improve tenant relations and management.★ Introduced processes and procedures consolidating daily operational tasks, tracking project status, and clarifying and supporting short and long range goals.★ Disseminated application approvals and denials through appropriate channels; worked with lease creation team to execute leases compliant with AH4R, and loca, homeowner, and government regulation.
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Avp - AcquisitionsAmerican Homes 4 Rent 2012 - 2013Las Vegas, Nv★ Researched and identified distressed properties in a large territory and managed underwriting, acquisition, and transition of such into the corporate portfolio. ★ Analyzed risks, pricing, rental rates, and liens using realtor relationships to optimize investment spend and improve portfolio holdings.★ Drove all legal requirements to successfully maneuver the conversion process, and establish and direct quality teams to remodel homes within budget and time constraints on 2,000+ homes.★ Tracked and capitalized on housing and market trends.
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Property Tax ClerkMalibu Management, Inc. 2009 - 2012Malibu, Ca★ Processed property tax payments on single family homes in collaboration with local municipalities and industry resources.★ Recorded and/or documented vouchers, payments,checks, account statements, and tax reports ensuring an expedited collection management process.
Kyle Leonard Skills
Kyle Leonard Education Details
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Business Administration
Frequently Asked Questions about Kyle Leonard
What company does Kyle Leonard work for?
Kyle Leonard works for Bode Homes
What is Kyle Leonard's role at the current company?
Kyle Leonard's current role is Real Estate & Property Management Executive.
What is Kyle Leonard's email address?
Kyle Leonard's email address is kl****@****wal.com
What is Kyle Leonard's direct phone number?
Kyle Leonard's direct phone number is (855) 774*****
What schools did Kyle Leonard attend?
Kyle Leonard attended California Lutheran University.
What skills is Kyle Leonard known for?
Kyle Leonard has skills like Customer Service, Management, Microsoft Excel, Real Estate, Residential Homes, Negotiation, Leadership, Investment Properties, Marketing, Sales, Financial Analysis, Contract Negotiation.
Not the Kyle Leonard you were looking for?
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Kyle Leonard
Jefferson, Ma -
Kyle Leonard
Student At The University Of Texas At Austin |Biochemistry | Data Analysis | Sql | Tableau | Pymol | Python | Longhorn Baseball Club | Sports Enthusiast | Kitchen ExperimentalistAustin, Tx -
2goarmy.com, gourmetmiles.com -
3hotmail.com, fsu.edu, oracle.com9 +191676XXXXX
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