Kyle Leonard Email & Phone Number

Austin, Texas

Las Vegas, Nv

★ Conduct cross-functional operational planning and leadership of this REIT with accountability for a national portfolio of 48K single-family homes and the training, supervision, and direction of 40 staff including five direct reports.★ Oversee and administer leasing programs, renter applications, and associated legal compliance's, supporting the vested interests of renters and stakeholders; compile rental packages and income qualifiers as well as risk management protocols.★ Collect and accurately manage $850MM annual accounts receivable for 48K+ households; compile tenant records, draft lease renewals, and maximize contract extensions.★ Enforce principles of world class customer service across all departments; build and deepen existing relationships to facilitate new business development, a thriving community, and year over year growth. ★ Touchstone for corporate policy making, policy education, and renter rights; compile performance and trend data for management perusal and continuous improvement within resident operations. ★ Streamline lease creation and administration using effective process improvement; ensure compliance with Fair Housing and oversight agencies.★ Automated lease management systems from manual operations, centralizing all operational procedures for uniform nationwide administration, eliminating disparity across portfolios and reducing stakeholder risk.★ Wrote risk management guidelines to delineate ideal tenant qualities, general leasing principles, and reduce bad debt.

★ Directed workflow and organizational itineraries for six underwriters while presiding over tenant qualification process; personally reviewed applicants, background information, and ascertained eligibility, application compliances, and validity of data.★ Recruited, trained, and led top performing teams, onboarding them to organizational systems and processes and fostering individual and group success; established itineraries and managed performances. ★ Championed market development as a proactive brand ambassador implementing PR policy and systems; devised marketing collateral and consistent messaging.★ Monitored and resolved all quality control issues for tenants; investigated property and maintenance violations, and levied fees; networked with 20K homeowner associations to improve compliance management.★ Boosted organization-wide interactivity and rapport at all levels to improve tenant relations and management.★ Introduced processes and procedures consolidating daily operational tasks, tracking project status, and clarifying and supporting short and long range goals.★ Disseminated application approvals and denials through appropriate channels; worked with lease creation team to execute leases compliant with AH4R, and loca, homeowner, and government regulation.

Las Vegas, Nv

★ Researched and identified distressed properties in a large territory and managed underwriting, acquisition, and transition of such into the corporate portfolio. ★ Analyzed risks, pricing, rental rates, and liens using realtor relationships to optimize investment spend and improve portfolio holdings.★ Drove all legal requirements to successfully maneuver the conversion process, and establish and direct quality teams to remodel homes within budget and time constraints on 2,000+ homes.★ Tracked and capitalized on housing and market trends.

Malibu, Ca

★ Processed property tax payments on single family homes in collaboration with local municipalities and industry resources.★ Recorded and/or documented vouchers, payments,checks, account statements, and tax reports ensuring an expedited collection management process.