Leonardo Agnello Email & Phone Number

London, England, United Kingdom

Originally and officially based in the wholesale team, my role has evolved to incorporate a variety of tasks spanning multiple roles and departments. Key activities include:• Analyzing and transforming commercial data into meaningful reports to assist senior management with business decision-making, and providing recommendations • Working closely with key suppliers to optimize forecasting and production for core product lines • Account management and sales negotiation• Evaluating practicality and commercial viability of new potential product lines• Collaborating with senior management to optimize and streamline distribution model, including the development of detailed proposals and recommendations• Being a chief of customer service and brand ambassador, ensuring client queries are efficiently and effectively handled and our supply chain is running smoothly• Awarded Change Please People’s Champion Award 2024

London, England, United Kingdom

Responsible for running a coffee store, and for coaching and upskilling trainees (beneficiaries), building their confidence through the provision of functional and transferable skills that would assist them in maintaining employment in future. A rewarding role that enabled me to focus on developing my coaching skills and to have a direct, positive impact on peoples’ lives.

London, England, United Kingdom

As part of our MSc, my peers and I consulted to a large charity over a 12-week period. PA Consulting and Birkbeck University lecturers oversaw the project, reviewing our progress and providing invaluable insights and feedback. A phenomenal learning experience which required excellent organizing and project management competencies, and effective teamwork. Key activities included: • Collaboratively managing client-facing project with peers• Gaining an understanding of and insight into client organisation using a variety of data collection and analysis methods, including interviews, focus groups and surveys• Collaborating with and managing client relationship• Integrating and applying coursework and business experience• Developing strategic thinking capabilities through understanding organisational context and performance in a complex, changing environment• Creating value through proposing feasible and relevant recommendations to client via final presentation

Cape Town, Western Cape, South Africa

I was responsible for the training department of a large coffee chain based in South Africa, with outlets throughout Africa. Reporting to the COO and National Operations Manager, my key responsibilities included:• Planning and development of departmental budget and strategy• Developing and implementing key strategic projects• Advising key stakeholders on training needs and balancing multiple stakeholders’ expectations on training matters, internally, externally, nationally, and internationally• Managing and coordinating the training teams, facilities, and database• Overseeing and developing a wide variety of training programmes, based on identified training needs, as well as for ad-hoc training initiatives• Compiling and disseminating official memorandums to the organisationIn addition to catering to the training needs of the existing network, I managed and coordinated the training of 120+ new outlets nationally and internationally as the Training Manager. In my overall tenure with Vida e Caffe I managed and coordinated the training of 170+ new outlets, representing over 55% of the organisation’s outlets at the time.

Cape Town, Western Cape, South Africa

Master'S Degree, Management Consultancy And Organisational Change

Modules Completed: • Consultancy and Professional Practice • Knowledge Management, Organisational Learning and Innovation • Understanding.

Honours Degree, Industrial And Organizational Psychology

Activities and Societies: OP SocietyCourse Theme: Change Management Modules Completed: • Organisational Change and Change Management •.

Bachelor'S Degree, Psychology/Industrial And Organizational Psychology

Activities and Societies: OP SocietyModules Completed: • Organisational Learning and Wellness • Employee Performance Management.