Monitoring and Dispatching:- Manage queues of requests from customers by analyzing each request along with its scenario in order to assign the claim to the most suitable colleague;Member of the Value Map Admin Team - Maintain customer registrations to the global ES Value Maps Jam Groups, following the specific criteria and SAP strategy; Govern ES Value Maps registrations dashboards and reporting tools used in internal processes;Incident Processor (Indirect Customers) - Work closely with SAP partners by assisting them to ensure preparation steps to book Enterprise Support services through incidents requests, as well as the actual booking process by creating Service Orders. In addition, offer services if appropriate.

Main Responsibility:- Responsible for coordinating, instructing, motivating, and organizing children's soccer teams in a foreign language;- Developed leadership and communication skills by setting the team's strategy.