As an IT Consultant, I provide technical assistance to students and faculty, resolving support tickets and managing phone inquiries through ServiceNow. My role involves supporting UCInet Mobile Access, DUO Multifactor Authentication, Microsoft 365, AnyConnect Cisco VPN, and other UCI technologies.I manage Active Directory, focusing on account management, security, group policies, and system maintenance, ensuring seamless operations. I also leverage strong communication skills to provide effective customer support over phone and email, delivering solutions with a focus on user satisfaction.I handle a diverse array of technical issues, demonstrating troubleshooting expertise across network connectivity, security, email, and software applications. My work includes documenting requests and maintaining records in ServiceNow while collaborating within a fast-paced, customer-focused environment to ensure smooth IT operations for the UCI community.

As a barista at Dutch Bros, I honed my skills in customer service, efficiency, and teamwork in a fast-paced environment. I mastered the art of crafting a variety of high-quality beverages while delivering exceptional service with a positive and energetic attitude. My role also involved multitasking, problem-solving, and maintaining a clean, organized workspace under pressure. Through this experience, I developed strong communication skills, attention to detail, and the ability to connect with customers, ensuring a memorable and personalized experience with every interaction.