Customer Service: Providing support and clarifying customer inquiries.Troubleshooting: Identifying and resolving technical issues related to GCP.Ticket Management: Registering and monitoring the progress of support cases.Communication: Maintaining clear and regular communication with customers.Internal Collaboration: Working as a team with other departments to solve issues.Training and Education: Providing training for customers on GCP.Feedback and Improvement:… Show more Customer Service: Providing support and clarifying customer inquiries.Troubleshooting: Identifying and resolving technical issues related to GCP.Ticket Management: Registering and monitoring the progress of support cases.Communication: Maintaining clear and regular communication with customers.Internal Collaboration: Working as a team with other departments to solve issues.Training and Education: Providing training for customers on GCP.Feedback and Improvement: Collecting feedback and identifying improvement opportunities.Follow-up: Monitoring complex cases until resolution.Technical Knowledge: Possessing extensive knowledge about GCP.Prioritization: Assessing priorities and urgencies of support cases. Show less

• Provide advice on the most suitable IT choices• Provide technical support or training for systems and networks• Act as link between end users and higher level support• Install and configure software and hardware (printers, network cards, servers / workstations etc.)• Monitor system and network performance (Zabbix, Grafana)• Perform troubleshooting, repairs and data restoration• Performance maintenance activities (e.g. backups)• Maintain licenses and upgrade… Show more • Provide advice on the most suitable IT choices• Provide technical support or training for systems and networks• Act as link between end users and higher level support• Install and configure software and hardware (printers, network cards, servers / workstations etc.)• Monitor system and network performance (Zabbix, Grafana)• Perform troubleshooting, repairs and data restoration• Performance maintenance activities (e.g. backups)• Maintain licenses and upgrade schedules• Collaborate with other professionals to maintain standards and functionality Show less

Analyze system logs and identifying potential issues with computer systems.Apply operating system updates, patches, and configuration changes.Install and configure new hardware and software.Add, remove, or update user account information, resetting passwords, etc.Answer technical queries and assist users.Responsibility for security.Responsibility for documenting the configuration of the system.Troubleshooting any reported problems.System performance… Show more Analyze system logs and identifying potential issues with computer systems.Apply operating system updates, patches, and configuration changes.Install and configure new hardware and software.Add, remove, or update user account information, resetting passwords, etc.Answer technical queries and assist users.Responsibility for security.Responsibility for documenting the configuration of the system.Troubleshooting any reported problems.System performance tuning.Ensures that the network infrastructure is up and running.Configure, add and delete file systems. Show less

Check server hardware (HDD, memory, power supplies, etc.) to ensure functionalitySet up hardware and install and configure software and driversProvide orientation and guidance to users on how to set-up new server equipmentPerform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)

Ensuring the delivery of services to clients such as IBM, Tivit, Ambev, Vivo, Camargo Correa, among others;Coordinate with internal and external customers as necessary; Coach and help develop team members; Help resolve dysfunctional behavior; Intervene when necessary to aid the group in resolving issues;Escalate issues which cannot be resolved by the team.

Work closely with members of the sales team to develop sales opportunities with new customers, strategic partners and in new markets.Support sales by interfacing with existing and prospective customers to determine their technical and business requirements. Prepare and deliver detailed product demonstrations and technical presentations to prospect customers and partners for various market segments.Support technical sales activities.Support the Sales team at exhibitions and… Show more Work closely with members of the sales team to develop sales opportunities with new customers, strategic partners and in new markets.Support sales by interfacing with existing and prospective customers to determine their technical and business requirements. Prepare and deliver detailed product demonstrations and technical presentations to prospect customers and partners for various market segments.Support technical sales activities.Support the Sales team at exhibitions and conferences. Provide customer support (as needed) Show less

- Reduce down time and resolution- Be the Interface between the business and IT - Continually review, assess and create business SLA s, processes and procedures, then managing those standards.

Inventory control, factory direct sales, sales control, etc..

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