• Surpassed continuously monthly stablished goals.• Recognized top relationship banker in the region for 2 consecutively months.• Converted over 100 cold calls into warm leads monthly.• Took the lead role in delivering outstanding customer experience by acting with “customer first” attitude.• Created and retained meaningful relationships with customers by guiding them using my expertise in the field, to address and meet their financial needs.• Managed portfolio of… Show more • Surpassed continuously monthly stablished goals.• Recognized top relationship banker in the region for 2 consecutively months.• Converted over 100 cold calls into warm leads monthly.• Took the lead role in delivering outstanding customer experience by acting with “customer first” attitude.• Created and retained meaningful relationships with customers by guiding them using my expertise in the field, to address and meet their financial needs.• Managed portfolio of customers and proactively organized meeting with them - in person and over the phone to discover their financial needs and tailor products and services for their goals.• Engaged and partnered with team members to connect customers to experts in other areas within the organization. • Established trusted and lasting relationships with customers by making personal connections and engaging them through thoughtful education.• Proved excellent follow up skills by accomplishing my organizations goals every month. Show less

• Surpassed continuously monthly stablished goals.• Recognized top relationship banker in the region for 2 consecutively months.• Converted over 100 cold calls into warm leads monthly.• Took the lead role in delivering outstanding customer experience by acting with “customer first” attitude.• Created and retained meaningful relationships with customers by guiding them using my expertise in the field, toaddress and meet their financial needs.• Managed portfolio of… Show more • Surpassed continuously monthly stablished goals.• Recognized top relationship banker in the region for 2 consecutively months.• Converted over 100 cold calls into warm leads monthly.• Took the lead role in delivering outstanding customer experience by acting with “customer first” attitude.• Created and retained meaningful relationships with customers by guiding them using my expertise in the field, toaddress and meet their financial needs.• Managed portfolio of customers and proactively organized meeting with them - in person and over the phone todiscover their financial needs and tailor products and services for their goals.• Engaged and partnered with team members to connect customers to experts in other areas within the organization.• Established trusted and lasting relationships with customers by making personal connections and engaging them through thoughtful education.• Proved excellent follow up skills by accomplishing my organizations goals every month. Show less

Head of membership sales and recruitment, including taking prospects on tours, entering prospect information in database, following up with prospects via e-mail and phone● Built a book of potential customers by calling on cold leads, asked referrals from members● Created and implemented a referral program with companies in the surrounding areas● Consistently exceeded over 375 cold calls and warm leads weekly● Handled customer service issues, including helping families to connect… Show more Head of membership sales and recruitment, including taking prospects on tours, entering prospect information in database, following up with prospects via e-mail and phone● Built a book of potential customers by calling on cold leads, asked referrals from members● Created and implemented a referral program with companies in the surrounding areas● Consistently exceeded over 375 cold calls and warm leads weekly● Handled customer service issues, including helping families to connect with appropriate JCC department personnel, assisting members to register for classes, created detailed reports of issues and concerns to from members. Show less

● Promoted to staff manager after three months due to excellent customer service and willingness to learn and improve every day● Maintained strong customer service standards● Efficiently worked in a team setting and contributed to building a positive team spirit.● Implemented a new operation model for cleanliness in the restaurant, that included perfecting the previous model and hired professional companies for specific areas in the kitchen.● Managed and improved operating… Show more ● Promoted to staff manager after three months due to excellent customer service and willingness to learn and improve every day● Maintained strong customer service standards● Efficiently worked in a team setting and contributed to building a positive team spirit.● Implemented a new operation model for cleanliness in the restaurant, that included perfecting the previous model and hired professional companies for specific areas in the kitchen.● Managed and improved operating protocols to staff 12-15 while decreasing expenses by 12% and increasing sales by 15%.● Multitask while working in a fast-paced and competitive environment.● Built strong relationships with other businesses in the surrounding areas by offering special discounts for theiremployees.● Handled recruitment, onboarding and performance management Show less