Building and improving customers experiences when receiving, finding, asking and managing their credit card bills. Developed a follow-up of revenue and churning analysis of customers affected by postponing of credit card closing due date, concluding the project safely and ensuring a cost reduction of R$18MM.

Managing customer experience so as to mitigate journey issues and prioritize backlog items via data insights in a new B2B product at Itaú Gestão de Ativos (IGA). Developed the product support management using Excel and Power BI, assuring 18% of 2023’s revenue when assisting users directly. Managed logistic operations using SQL, Metabase and Power Automate, earning 62% of 2023’s revenue through flows that I led the creation.

Accomplished ETL data processes from logistic operations in order to estimate budgets, design forecasts and plan strategical actions. Produced a long-term case to rate a 5% purchasing annual increase when changing find & return operations of POS terminals until 2025. Guided a study using Excel and SQL to define the right period of POS terminals renewal without compromising annual budget.

Undertook an educational feature development to improve customer outcomes, aiming a churn decrease. Introduced diagnosis tool using Miro and Excel that allowed customizing recommendations for customers in app and decrease churn.

Operated ETL data processes concerning launch projects of automotive systems. Succeeded in improve checking tools about components suppliers in order to sync information from different databases and increase reliability of cost analysis.

Performed a job rotation within 4 areas in Bus Development, partnering engineering special orders and support, test & verifications, product management and launch project introductions. Prepared automations in Insumentation Lab that assured inventary control.

Summer internship for graduating students experience the hangar maintenance job in an aeronautical military quarter. There was a conclusion of a project supporting a test bench homologation.

Post responsible for managing, pricing and allocating resources in engineering projects. As a result, there were 3 product development projects in this period.

Integrating the executive staff that led a raising of 2420% in reason to 2016’s revenue. Marketing team structured activities of business intelligence and commercial prospecting.