A veteran with over 20 years of leadership, recruiting, technical experience. My background equips me with a rich tapestry of skills, from conducting incisive market analyses to navigating complex legal transactions. The core of my approach lies in deeply understanding peoples’ needs and the economic landscape, facilitating informed, mutually beneficial decisions.Drawing on my extensive experience as a Technical Claims Expert, my administrative and analytical proficiencies are finely tuned. I consistently deliver precise evaluations and judicious decision-making in benefit claims, underpinned by a commitment to integrity and transparency. These competencies are cornerstones in my dual role, driving success in both the real estate market and the meticulous realm of human resource and technical issues.
Stellar Real Estate Agency
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Chief Operating OfficerStellar Real Estate Agency Nov 2021 - PresentOcala, Florida, United StatesAssist sellers in how to best promote their properties to attract advantageous offersAdvertise properties through a variety of marketing techniquesEvaluate the clients’ desires and economic capabilities to discover the appropriate suggestionsProvide information regarding legal guidelines, rates, specifications and property availabilityMediate the dealings between sellers and buyers ensuring good conduct and the honest exchange of information towards a beneficial understandingAppraise the value of properties by thoroughly researching the market or past purchasesPresent properties to potential buyers and address questions or concernsDraft and complete important legal documents (contracts, agreements etc)Coordinate property auctions or exchangesGenerate and manage lists of properties for saleCollaborate and network with contractors, home inspectors, attorneys and other external stakeholdersSupervise real estate agentsRemain knowledgeable about the market and best practices
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Technical Claims ExpertSocial Security Administration Aug 2013 - Jul 2021Ocala, Florida, United StatesReview and evaluate applications for Social Security benefits, including disability claimsAnalyze medical evidence to determine eligibility for benefitsInterview claimants in person or by telephone to obtain additional information needed to make a determinationMake decisions on initial claims and reconsiderations based on the facts of each casePrepare written decisions that explain the basis for the decisionMaintain accurate records of all cases handledRespond to inquiries from claimants, attorneys, employers, and other agencies regarding benefit statusProvide technical assistance to staff members as neededMonitor workloads and ensure timely processing of claimsParticipate in training sessions and workshops to stay abreast of changes in regulations and proceduresAssist with special projects related to the administration of Social Security benefits -
Lead AdjusterLiberty Mutual Insurance Oct 2010 - Jul 2013Tampa, Florida, United StatesManaged an inventory of claims to evaluate compensability and/or liability; Area of responsibility includes Florida,Georgia, North Carolina, and South Carolina. Investigated new claims by reviewing first reports of loss and supporting materials to determine the investigativeprocedures to pursue; Coordinate with claimant, policyholders/customers, witnesses, etc.to ensure all case facts ofbeen discovered.Established action plans based on case facts, best practices, protocols, and regulatory issues and available resources toensure proper case handling.Negotiated settlement with pre-determined authority while keeping the best interest of the insured and claimants in mind. -
Director Of Recruiting OperationsUs Navy Feb 2002 - Sep 2010VariousDevelop budgets and fiscal data for funds requirements, compile budget estimates, and initiate administrative actionsbased on forecast of needs.Participate on an aggressive marketing team, applying competitive management techniques and sales and marketingprinciples to enhance success in producing high-quality candidates for service in the United States Navy.Established and maintained relationships within the community, high schools and colleges to provide information onmilitary service and to stay abreast of candidate availability.Interface with local business personnel and organizations to promote programs and conduct market analyses.Oversaw the completion of market surveys, partnership development activities, and the fostered collaborative effortswithin the local community to develop contacts.Trained and mentored civilian men and women in professional development, physical fitness, and personalqualifications in preparation for their transition to a military career -
Team Lead ManagerUs Navy Feb 2002 - Jun 2008VariousManaged work center operations and administration, maintained work schedules, and initiated parts and materialsprocurement to support utilities operations and maintenance activities.Directed the inspection and analysis of system problems and initiated troubleshooting guidelines in order todetermine appropriate next steps to ensure the correction of faulty systems.Supervised work activities and work areas, ensuring standard operating procedures, safety directives, andenvironmental regulations were followed.Evaluated staff performance on a periodic basis and provided training in regards to work tasks including safety,damage control, and firefighting.Accounted for and ensured the proper use of maintenance and test equipment valued in excess of $20 million dollars
Leonardo Serrano Education Details
Frequently Asked Questions about Leonardo Serrano
What company does Leonardo Serrano work for?
Leonardo Serrano works for Stellar Real Estate Agency
What is Leonardo Serrano's role at the current company?
Leonardo Serrano's current role is A highly motivated and results-driven veteran with over 15 years of leadership and management experience specializing in operations support, case management, recruiting, and professional development..
What schools did Leonardo Serrano attend?
Leonardo Serrano attended Saint Leo University, American Intercontinental University.
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Leonardo Serrano
San Francisco Bay Area
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