Develop and implement IT governance structures;Coordinate information technology and information security governance activities and promote continuous improvement;Monitor and evaluate the results of the IT department;Carry out critical analysis of indicators;Promote a culture of openness and collaboration between the different business areas and the Information Technology area;Create and improve processes based on standards, policies and guidelines; ensuring compliance with applicable regulations and standards and also directing corresponding training;Administration of main IT processes (change management, incident management, policy management);Monitor the performance of IT services in relation to established performance indicators and propose continuous improvements;Provide technical support or systems training;Acting as Key User for new projects and demands from the Head Office or LATAM;Collaboration with other areas to identify and implement consistent and effective approaches to risk governance and control-based activities.Promote internal events that share knowledge, fostering the growth of the technical community;Manage the IT services team (HelpDesk and Development), ensuring the efficient and effective delivery of IT services in accordance with the organization's requirements and expectations;Develop and implement IT service management processes based on best practices;Monitor quality and customer satisfaction in relation to IT services, identifying opportunities for improvement and implementing corrective actions;Coordinate the resolution of incidents, problems and changes, ensuring the minimization of service interruptions and the rapid restoration of normal operations;Investigate the root causes of recurring incidents and implement corrective actions to prevent them;Participation in decision-making by the LGPD Committee.

• Realization of interface and assisting IT leaders in IT area management activities, promoting continuous improvement of IT processes in accordance with good practices;• Ensure compliance with the change management process and documentation;• Elaboration of projects / action plan for process and service improvements;• Support in the IT project management process;• Guidance and development of critical analyzes of indicators and metrics of IT services;• Support in the management of IT governance and information security, using the ISO 27001 standards, the company's guidelines and policies as a reference;• Support in process analysis in order to identify whether they are in line with security policies;• Support in the development of information security policies, with efficient risk and vulnerability management;• Acting as Key User for new projects and demands from the Head Office (France) or LATAM;• Support in training, education and awareness processes in information security and business continuity;• Ensure that IT compliance actions are effective;• Management of software license controls;• Participation in decision-making by the LGPD Committee.

Acting as PMO and IT governance analyst, responsible for the attributions:IT operation quality indicators updates;Weekly monitoring of project managers and project status;Problem and change management follow-up;Updating presentations to the board;Monitoring of governance processes;IT service governance requests.

Desktop, Notebook Related User Support;Realization of: formatting, repair and replacement of parts, troubleshooting in relation to Windows 10 and among other problems coming from the user;User control through Active Directory, with permission to access the internal server and other systems.

Green Belt Lean Six Sigma project with Scrum framework in a medium-sized company.PROJECT: to reduce costs in internal logistics and increase processed crushed stone capacity.RESULTS: Restructuring of the transport process, implementation of a transport control system and reduction of 60% of idle time in the operation. Total annual project impact: 200k.

Administrative support, assistant in administration, finance and logistics; service to users, providing and receiving information; dealing with various documents, preparing reports and spreadsheets; execution of general office services.

Filing, Warehouse, Officeboy, Administrative Assistant, Telephone answering, Customer Service, Requisition, Entry and Exit of Processes, Service Desk, stock control and replenishment, preparation of processes, preparation of documents, sending and receiving e-mails.