Manage, monitor and optimise the Enterprise Application ( ORACLE EBS ) and Integration Architecture and Landscape for the SSH and ensure Alignment and Compliance to the Group Application Architecture. Includes Strategic Planning for Applications for the SSH Aligned to the Group IT Strategy. Management of Vendor/s responsible for providing Managed Services for Applications and their performance, as well as ensuring adherence to SLA/OLA Agreements with MTN OpCo’s.

Implement and Manage the enterprise infrastructure landscape and works with MTN Group and OpCo leaders to establishes levels of service standards and operating policies/procedures for overall system availability and individual hardware and software components used . Periodically reviews appropriateness of technologies used for system components and recommends modifications and/or upgrades when necessary to keep systems operating according to defined service level agreements and operating level agreements. • Accountable for defining and maintaining ICT infrastructure for MTN back office requirements with due consideration for business support systems, operational systems and other related systems. This is done with due consideration for capital and operating expenditure investments.• Accountable for defining and maintaining infrastructure requirements including software and hardware components. This includes infrastructure used but not limited to the following:o Shared Service Centre components.o .COM infrastructure componentso Physical and virtual servers.o Backup and recovery infrastructure.o Server, mobile devices and desktop operating systems and associated software.• Accountable for promotion of infrastructure solutions to production.• Accountable for managing change requests in the infrastructure environment.• Accountable for the performance and management of 3rd party suppliers• Defining and managing contracts• Accountable for the vendor, costs and SLA’s of all suppliers• Collaborate and provide technical expertise and recommendations to all stakeholders in any ICT infrastructure related initiatives. • Collaborate with the other IT enablement leads and staff as a team member to ensure availability of ICT infrastructure as and when required

• Managing and enhancing the performance of a team of 20 Senior and System Engineers on the following Technologies: Active Directory, File & Print, SCCM, SCOM, Exchange, and Platforms. • Stabilizing the staff base and managing the growth of the Account.• Training and providing discipline and performance feedback.• Develop positive relationships with key business contacts.• Scheduling workloads to meet priorities and targets.• Possessing personality, energy & charisma to inspire, lead and develop staff.• Responsible for the recruitment and mentoring of new staff.• Maintaining excellent relationships with clients and suppliers.• Undertaking staff performance reviews.• Recommending and managing implementations of improvements and efficiencies.• Responsible for hardware and software installations, maintenance and repairs.

Manage and provide expert support for the MTN SA IS Industry Standard Services Systems. Direct a team in the implementation and support of Windows, Linux, Virtualization and other IS dedicated Infrastructure Environments.Provide operational leadership in the support of all IS infrastructure nationally and MTN SA supported infrastructure globally.Ensure that the Infrastructure and Applications operate in accordance with agreed Service LevelsObtain, develop and manage and support competent infrastructure and support resources to aid the optimum performance and potential of these resourcesContinuously introduce/advise on efficiencies into the operation to drive costs down without compromising on service levels.

Managed a Team of Plus Minus 100 Staff and Managing the Revenue of 3 Big clients including the likes of:A. Sanlam / SantamB. SasolC. SAB Miller- Hands-on operational management within the business unit - Take responsibility using resources, standards, methods and tools as required- Communicate within the product structure as to solve operational issues.- Supervise logistical, procurement, quotation and operational areas within a product line.- Successfully interact to improve/solve operational requirements within the business unit.

Sales Manager: - Report directly to the Senior Manager, Commercial Directorate - Marketing plan: - Business plan: - Customer liaison/visits/representation: - Negotiations: - Customer reports- Prospection/Business Development: - Head Office liaison: - Commercial proposals and contracts: - Contract Reviews - Post-delivery customer follow-up: - Customer/Aircraft database: - CRM – Siebel: 2) Synthesis of the activities of your collaborators. Communications & Events Co-ordinator - Participation to the preparation of the annual marketing plan.- Plan, prepare and organise marketing events - Manage and control the Sales & Marketing cost centre budget.- Organise the advertising plan - Minute taking in relation to marketing meetings.- Ordering and control of promotional goods/brochures - Interface with ECG marketing and communication departments.

­ Manage and co-ordinate all functions of customer services and operations across the different services, including fault management, fault reporting and escalation, quality assurance & improvement, service development for the before mentioned sites.­ Understanding of Passenger Travel Solutions (PTS) and Aircom portfolio­ SPOC for escalations /issues/queries­ Responsible for operations and customer relations­ Responsible for Service Delivery to all customers ­ Responsible for providing leadership and direction for on-site Operational Staff ­ Ensuring that on-site staff are sufficiently trained­ Responsibility for contract management ­ Assisting with Pre Sales activities that may be required­ Responsible for pre and post Market Place Performance Review – (MPP's) including Low Score Action Plan (LSAP)

1) People Management2) Operational Performance Targets3) Asset Control4) Customer Satisfaction5) Helpdesk Management