Providing Services to Johnson & Johnson:Role: Business AnalystAchievements:- Completion of NextGen E-Commerce Rollout project for Latam (Argentina, Colombia and Mexico)- Reduction of over 10k backorders impacting USD 350k or more per month by implementing an ATP replacement feature.- Reduction of phone calls by 50% in the US, Canada and Brazil, leading several initiatives to improve communication between customers and businessesActivities:- Actively work with POs and business stakeholders to gather requirements for requests- Lead initiatives to innovate b2b eCommerce- Prioritize items according to the most urgent needs of the business- Agile management lifecycle - Write user stories (acceptance criteria and description), mockup screens and some technical details - Prepare/present user stories with the development team. - Support the development team during development - agile ceremonies

Through Numen, I provided services as Business Analyst to Johnson & Johnson, playing a crucial role in deploying and optimizing Contact Centers across the North America, LATAM, and EMEA regions using Genesys Cloud technology. My key responsibilities included:Gathering and analyzing stakeholder requirements, optimizing service processes.Mapping and creating efficient workflow processes.Managing implementation projects of contact centers, ensuring timely delivery.Configuring and customizing Genesys Cloud for specific regional needs.Planning and executing acceptance tests and technical validation before deployment, UAT and Business Validation Test (BVT).Identifying and resolving bugs and technical issues before final deployment.Developing training materials and conducting sessions for end users.Continuous monitoring and implementing improvements to enhance efficiency and customer satisfaction.Effective communication and global collaboration for strategic alignment.Results:Successful implementation of contact centers in North America, LATAM, and EMEA, enhancing efficiency, satisfaction, and user experience.Significant reduction in response time and increase in issue resolution.Ongoing empowerment of local teams through training and dedicated support.

Through the company Numen, I provide Services to Johnson & Johnson:Achievements:- Completion of NextGen E-Commerce Rollout project for Latam Countries (Argentina, Colombia and Mexico)- Reduction of over 10k backorders impacting USD 350k or more per month by implementing an ATP replacement feature.- Reduction of phone calls by 50% in the US, Canada and Brazil, leading several initiatives to improve communication between customers and businessesActivities:- Actively work with POs and business stakeholders to gather requirements for requests- Lead initiatives to innovate b2b eCommerce- Prioritize items according to the most urgent needs of the business- Agile management lifecycle - Write user stories (acceptance criteria and description), mockup screens and some technical details - Prepare/present user stories with the development team. - Support the development team during development - agile ceremonies

Providing Services to SKY:Role: Test Analyst- Participation in Software Projects with Agile Methodology- Preparation of test plans according to project scope- Effort Estimates- Requirements Validation- Composition of test mass (Real or Mock)- Opening, monitoring and closing incidents- Monitoring projects with the Project Manager and the Client- Status reports for Management and Board- Team Facilitator- Knowledge transfer and training for team members- Manual Tests (Progressive and Regressive Cycles), validating and highlighting all the proposed scenarios.-Manipulation and database analysisClient: Santander, SkyTools and Systems: Jira, Trello, Excel, SQLyog, Soapui.

Responsible for the preparation of estimates of test projects and the daily with the developers, register non conformities regarding modeling of the systems, elaboration of the scenarios when necessary and cases of tests, specifying the mass of data for tests; develop and implement test procedures and roadmaps when necessary; perform the tests, including: running product testing cases and using the ETICKET system; analyze, check, inspect all test plans, scripts, and scenarios, opening bugs in test cases when necessary, and retesting as feedback. Execution of small scripts developed by developers within the database of the certification environment using Microsoft SQL Server / Management 2016. - Think of solutions with the Product, QA and Development team how to improve the system; - Develop and execute manual, unit, risk-based integration testing. - Scripting within MySQL Methodologies: Agile and Scrum Tools: E-TICKET, Sharepoint and Microsoft Teams.

Responsible for analyzing social networking profiles (as Facebook, Instagram); generate content for Fan Pages; create advertising campaigns and promotional materials; develop websites; set business deals; follow-up of production and provision of outsourced services; elaborate materials to support the commercial area, such as: cases, testimonials, scripts, e-mail marketing.Google Adwords Certification - 2019 to 2020

Customer: Digital Bank NEXTTools: Jira, HP ALM, MAINFRAME.Responsible for running the test cases using the HP ALM and JIRA tools; analyze, check, inspect all test plans, roadmaps, and scenarios, opening bugs in test cases when necessary, and retesting them as feedback.- Development of projects;- Testing requirements;- Extraction of Use Case Test Scenarios;- Participation of Agile pilot projects (Scrum, Kanban);- Functional tests in application (Web and native Android and iOS);- Collection of evidence;- Schedule timing focused on delivering quality to the customer;- Using HP Quality Center testing tool and Silk Test;- Using JIRA / Confluence Project Management tool;- Report of daily incidents;- Acquired in Customer Bradesco S.A.

Provision of services to:Itaú SegurosLiberty SegurosPorto SegurosResponsible for running the test cases using the HP ALM and JIRA tools; analyze, check, inspect all test plans, roadmaps, and scenarios, opening bugs in test cases when necessary, and retesting them as feedback.- Knowledge in tools, JIRA and HP ALM;- Planning (strategy, processes and architecture);- Synergy between the Customer and the Supplier;- Control of productivity, quality of coverage;- Experience in Mobile Testing.Acting in projects of Porto Seguro & Liberty Seguros.- Tests performed at Porto Seguro Company: - Carro Reserva - Contigencia - CDS - Cartão Porto - Testes Mobile IOS & ANDROID - Base e Benefícios - Laudo Web - Sinistro - Ramos Elementares - Automoveis- Tests performed at Liberty Seguros Company:- Carga CEP- CPL- Mobile Service- Sinistro - Auto- Tests performed at ITAU Seguros Company:- Sinistro- Auto

Responsible for the development of new markets in the gamer world, aiming to evaluate the performance of existing products coordinating studies on new product launches. Responsible for conducting product launch and remarketing projects in the gaming market, developing the marketing plan for the product lines and designated brands, tracking profitability, including the action plan, coordinating the product definition that makes up the lines for the launching and follow-up of products on the market, defining product diversities, monitoring market evolution, identifying new business opportunities, defining strategic marketing plans, developing and evaluating communication strategies such as advertising campaigns, sales promotion and merchandising , public relations and direct marketing activities, monitoring advertising agencies, public relations, promotions, market research, developing distribution strategy, aiming to increase market share and attend meetings with clients.

Responsible for analyzing and accompanying online and offline marketing action plans, responsible for developing and coordinating administrative activities in the Marketing area, executing processes and routines, aimed at meeting the needs of promoting and disseminating products, services and image of the company. objective market in the State of Espirito Santo. Among other responsibilities, he was responsible for activities to promote cleaning chemicals and accessories, supporting the programming of the visual and written communication standards of the company, aiming at the company's good image, analyzing the organization and holding of symposia, events and fairs , according to the invitations received, analyzing the importance of attending them, with the purpose of marking presence, prospecting opportunities and interacting with the area, participating in commissions and working groups, involving Marketing activities such as: research and standardization of proposals, to obtain budgets from sub-suppliers, developing negotiations, analyzing proposals and quality of materials, with the objective of buying products and services, assisting clients, providing information about products and activities of the company, for the purpose to heal doubts and ensure satisfaction of clients, carry out market research, build tools such as questionnaires and interviews to know the wishes and needs of the public, publicize the motto and the products it represents to journalists and others to organize events that attract the interest of consumers, to know the procedures, instructions and standards of the Quality Systems, seeking to practice them in the day to day, aiming to promote the consumption of products or use of the services offered by the company.Responsible for all part of graphic design of the company as well as the marketing within Google my business and Google Adwords