Leonardo Danielli Email & Phone Number

Porto Velho, Rondônia, Brasil

Responsible for providing complex, specialized level 2 and 3 technical support to other teams and end user, utilizing a range of Microsoft technologies including Active Directory (AD), Office 365 (cloud and hybrid), Sharepoint, OneDrive, Defender, Teams and Entra ID. Conducts in-depth analysis of complex issues, diagnosing and implementing effective solutions to ensure the continuous stability and functionality of systems.In addition to Microsoft technologies, also manages manufacturing systems such as CATIA, NX (Unigraphics), SOLIDWORKS, Autodesk softwares, Solid Edge, and Creo Parametric. Expertise in these systems allows for supporting and optimizing manufacturing processes, ensuring seamless integration and functionality.Key Responsibilities:- Leadership in resolving various tickets, focusing on critical platforms such as Office 365, Entra ID, AD, Sharepoint and Teams.- Managing org-wide users through AD, O365 and Entra ID, creating, using and maintaining powershell scripts to handle large requests when needed.- Conducting in-depth analysis to diagnose and solve complex challenges, ensuring effective interventions.- Specialized approach to solving specific challenges inherent to level 2 and 3 support at the client.- Implementation of measures to ensure the continuous stability and functionality of systems, involving advanced adjustments.- Advanced configuration and optimization of work environments to ensure operational efficiency.- Managing and supporting manufacturing systems such as CATIA, NX (Unigraphics), SOLIDWORKS, Autodesk Fusion, Inventor, Solid Edge, and Creo Parametric.- Handling high-complexity tickets, managing priorities and deadlines to ensure timely resolutions.- Active contribution to the technical training of the team, sharing knowledge and experiences.

Porto Velho, Rondônia, Brasil

Responsible for providing specialized technical support, efficient management of Active Directory, infrastructure configuration, and security services. Highly skilled in offering support for corporate systems, with expertise in hyperconvergence and leadership in IT projects, including comprehensive Master Plans.Key Responsibilities:- Diagnosing and resolving software and hardware issues, providing effective support.- Experience in configuring users, groups, and GPOs, as well as ticket follow-up.- Configuration of physical environments, software licensing, and maintenance of critical services.- Specialized support for systems such as TOTVS RM Labore, MIRA, SEND, SENACNET, MXM, and Adobe Sign.- Creation, management, and allocation of resources for hosts, clusters, and VMs.- Coordination of Master Plans, involving improvements, technical training, and hardware acquisition.

Porto Velho, Rondônia, Brasil

Responsible for providing efficient technical support and ready solutions for operational issues. Specialized in the installation, configuration, and maintenance of hardware and software. Proficient in network administration, user account control, and implementation of security policies.Key Responsibilities:- Providing effective technical support and training to internal users to ensure quick resolution of operational issues.- Proactively opening, tracking, and closing internal and external support tickets, demonstrating skill in incident management.- Executing and maintaining backup routines to ensure the integrity and continuous availability of data.- Maintaining critical services, including antivirus, firewall, and corporate proxy, aiming for robust security of the environment.- Acting as the general administrator of Office 365, with competence in managing Exchange, SharePoint Online, Azure, OneDrive for Business, Skype for Business, Security & Compliance, and Health Reports.- Precise administration of email accounts, licenses, maintenance, and control of user network accounts in Active Directory.

Porto Velho, Rondônia, Brasil

Responsible for diagnosing and solving hardware and software issues, performing repairs, replacing defective components, and ensuring the efficient installation and configuration of operating systems and applications.Key Responsibilities:- Operation and handling of computers and microcomputers.- Maintenance and repair of hardware and software.- Writing technical documentation.- Providing customer support and technical assistance.

Specialization In Computer Networks And Information Systems Security, Network Management And Systems Security, Former Porto/Fgv College

Key Aspects of the Course Information Security: - In-depth exploration of principles, techniques, and practices related to information.

Internet Systems Technology, Information Technology/Information Systems Technology, Former Faculdade De Tecnologia São Mateus

Key Aspects of the Course - In-depth study of web programming languages such as HTML, CSS, JavaScript, and modern frameworks for building.