Leonardo Ortiz Email & Phone Number

Los Angeles Metropolitan Area

Lancaster, California, United States

Responsible for Providing comprehensive HR support, directly or indirectly to a designated client group in the area of recruitment and retention of critical talent, continuous performance coaching and management. Performing advanced employee relations functions including support and counseling regarding personnel and job related conflicts, problem solving and dispute resolution, managing employee performance issues, review and assessment of termination requests; conduct exit interviews.● Conduct complex/sensitive employee related investigations.● Assure company policies are administered fairly and consistently throughout the area of responsibility● Provide guidance to management and employees on human resources issues, employment law, and developnew programs and initiatives to meet management needs,● Recruit and Staff from internal and external sources.● Generate solutions and implements with input from more senior HR teammates

Santa Clarita, California, United States

Responsible for scheduling high volume phone, video-conference and in-person interviews in a fast-paced environment. As well as meeting with recruiters regularly to set expectations and provide status updates on open items (i.e., Job Postings, Interviews, New Hire Sign's, etc.) Served as the point person during onsite interviews. Responsible for initiating promptly and daily verification of ALL Background Checks/References. Closing out requisition, updating candidate records, inputting data as necessary. Created and audited all Offer Letter and pre-onboarding documents for accuracy and compliance. Maintained the Employee Referral Program; processed reward payments as necessary and monitored email inbox on all inquiries.● Responsible for hiring 10-15 new employees weekly using an applicant tracking system and external● sources● Conduct 70-80 phone screens weekly and 15-30 interviews weekly● Assist management team with best HR practices, performance management & corrective● action● Collaborate between hiring managers and recruiting team for coordination of staffing needs

Palmdale, California, United States

In my position as Front of Store AttendantMajor Responsibilities:Implementing best practices to provide an easy, seamless shopping experienceby keeping carts and baskets well stocked and clean for guests; delivering afriendly response to carry out requests; creating a welcoming experience byauthentically greeting, every guest every time; communicating with customersregarding store promotions with a keen focus on generating revenue and salesfor organization; maintaining an in-depth knowledge of store items toprovide advice and recommendation as needed.Key Accomplishments, I achieved during this role:• Minimized guest wait time by maintaining guest service and accuracy.• Enhanced customer satisfaction and retention rate by detecting / resolvingcomplex queries and ensuring delivery of excellent customer service.• Learned leadership and decision-making skills, while leading cross-functional teams in the absence of department manager.

Bachelor'S Degree, Computer And Information Sciences And Support Services

Associate Of Science - As, Business Administration And Management, General

High School Diploma