Management Trainee: • Participate in comprehensive training programs focused on customer service, sales, marketing, and operations, ensuring a well-rounded skill set• Successfully manage day-to-day operations of a busy branch, including inventory control, financial management, and sales of protection products offered• Exceed sales targets by 15% through effective sales strategies, upselling techniques, and cross-promotional activities• Consistently recognized for outstanding performance in a competitive environment, contributing to the overall success of the branch

Customer Service Specialist: • Effectively communicated complex technical concepts to non-technical customers, ensuring a clear understanding of solutions and recommendations• Inputed service desk incidents into a ticketing system to help customers with deeper issues within their device that cannot be resolvedthrough simple measures• Assisted customers in troubleshooting and resolving software and hardware problems, utilizing strong technical knowledge and problem-solving skills

Business Operations Intern• Conducted outbound ticket sales calls to engage with existing customers and prospects• Assisted in planning and executing special events, such as meet-and-greets with players, fan appreciation nights, and charity fundraisers, which contributed to a stronger connection between the team and its fan base• Assisted in the development of sales presentations and promotional materials to support ticket sales efforts, ensuring consistent branding and messaging