Leon Barton Email & Phone Number

Auckland, New Zealand

The Technical Consultant role brought an increased focus on presales, requirements gathering, and design. Discussions with clients gained additional attention while the deployment side retained full end to end involvement. Responsibility during implementation is increased and taking on a primary technical resource function has occurred on several projects.The scale of Lync and Skype for Business deployments tackled while with Dimension Data has varied from a few hundred users on a single Standard Edition server up to multiple thousands of users on an environment with multiple multi-server Enterprise Edition pools, and implementation of all components of Microsoft UC infrastructure including Persistent Chat and meeting room solutions. In most cases a heavy emphasis is placed on telephony with integration into Exchange as a voicemail platform.The makeup of work while in this position has been more varied, and while under this role additional experience has been gained in a range of areas that include administration of Hosted Exchange, Office365, and SCCM.

Auckland, New Zealand

Responsibilities included refining business requirements and constraints as catalogued in a high-level design into a detailed design, then seeing that design through full implementation, migration, post-migration support, documentation, and handover to BAU. This involved extensive communication with all levels of the client’s business from end users up to the executive team.

A junior engineer role that in this case provided opportunity to develop technical skills required for working with Lync and associated technologies. Despite the junior nature of this role, many implementation tasks and issues were able to be tackled from this position. Client-side support was heavily dependent on this role.

A Level 2 helpdesk position where I was an escalation point for incidents that could not be solved by junior agents. This was support for a single client, and involved a lot of problem solving and troubleshooting. Additionally, this role called for improvement in documentation skills.

A Level 1 support role that entailed frontline support for several smaller clients. This role assisted in development of communications and organisation skills necessary to handle the variety of businesses for whom we provided the service desk capability.

Ongoing support and project work for clients of varying sizes. Responsibilities varied from backup monitoring and reporting, through server maintenance and desktop support, right up to design and even responsibility for the full IT infrastructure at multiple clients. This role included government work that taught good security practices.At this time my training included VMware ESX 3.x and Symantec Enterprise Vault 6The initial role to which I was hired at ATL was as a laptop repair technician. This included regular training to keep certifications current to the newer models of HP and Toshiba laptop and desktop hardware. Primary tasks in this role were troubleshooting to best determine how to proceed with repair work. This role also included finding new and faster ways to perform the required repairs while still retaining processes that minimised any possibility of mistakes.