Leon Chang Email & Phone Number

Taoyuan County, Taiwan

Taoyuan County, Taiwan

Taoyuan County, Taiwan

Served as an operational excellence specialist for the design and implementation of process improvement. Identified opportunities in entire logistics process to create appropriate standards.• Responsible for managing a team of 6 employees for all logistics support.• Reworked all procedures and regulations of operations.• Developed KPIs to review logistics operations and inventory control performance.• BTS installation, dismantling materials management (Ambit RAN Project).• Collaborated with IT dept. to enhance WMS to reduce human errors and illogical operations which caused both internal and external customers' complaints.

Taoyuan County, Taiwan

Multiple roles in TNT from operations executive to project coordinator. Led teams to meet deliverables on time with different business models deployment including:- Warehouse and logistics operations: Cisco- Tailored export service management for major account: Christie’s- B2C inbound delivery and Customs compliance: Apple- Critical in/outbound express delivery: IBM, Bionet1. Apple Project• Worked with sales mgr. seeking out solutions to meet Apple's priorities.• Liaised with import team to monitor the clearance status of shipment.• Managed daily dispatch plans according to forecast of inbound volumes.• Handled and resolved irregular cases.Achievements• Facilitated the generating declarations process to achieve Day 1 clearance.• Improved data pre-mapping process to save 70% time and cost and enhance accuracy to 98%.2. Special Service• On-site staves training and management: hTC• Critical express export/import delivery coordinating: IBM, Bionet• Major account outbound freight arrangement: hTC, Nanya• Proactively tracked and traced shipment to ensure timely delivery.

Taoyuan County, Taiwan

1. Cisco ProjectWarehouse operations:•Orders processing to ensure service fulfilled within SLA. •Data input, adjustment and reconciliation in WMS.•Performed inventory count and scrapping.•Customer service support by dealing with orders enquiries & complaints.•Prepared document and arranged flight schedule for export shipment.Operations development:•Reviewed and set up SOP based on the new relocation.•Monitored KPIs and provided monthly reports to regional management.•Weekly con-call with Cisco G.C to review in/outbound delivery performance.•Identified challenges and delivered solutions for project initiatives.Achievements• Reached 100% KPI in premium orders (4HR) delivery for consecutive 2 years.• Facilitated operations processes by saving 80% time which firstly extended order cut off time.• Utilized and expanded warehouse storage by saving 20% space.• Cisco Smart Services Award for Service Logistics operations 2011 & 2012.2. Christie's Project• Coordinated with 4 different functions and led the team to execute project plans.• Held meeting to preview headcounts, storage space, operations timelines and export schedule. • Established regulations for involved departments to standardize operations procedures.• Air freight export/shuttle transportation arrangement and cost control.Achievements• Improved sorting process to achieve higher on-time-delivery performance from 70 to 80%.

Cross-group communication skill and various operations experience developed in EVA Airways. Able to work under constantly changing high pressure and time limitation to ensure shipment transferred accurately without delay. Familiar with air freight operations in all aspects including: cargo built-up, ramp-side loading procedure, flight weight and balance planning. 1. Traffic Officer, Operation Dept., Cargo Div.• Facilitated shipment to be transferred/loaded precisely by well planning space.• Coordinated related parties to ensure flights depart following the loading plan.• Utilized space and supervised warehouse to optimize building up cargo. • Handled and resolved irregularities at ramp side.• Maintained and transmitted manifest data through AMS/ACI.• Dangerous goods inspection.2. Reservation and space controller, Business Dept., Cargo Div.• Offered quotation and booked space for customers.• Planned and controlled space efficiently under allotment.• Coordinated with operations department and headquarter to optimize loading performance.• Developed and managed direct relationships with key agents.• Handled claim cases to minimize cost.• Monitored agents’ performance and provided weekly market analysis report to management.Achievements• Regarded as the most reliable and full-function officer in operations department.

Master'S Degree, Parks, Recreation And Leisure Studies

Bachelor'S Degree, Business Administration And Management, General